Key Account Manager II, Eats SMB

Key Account Manager II, Eats SMB Department: Sales & Account Management Team: Account Management Location: New York, United States Type: Full-Time ## **About the role** We're in search of a proactive and results driven Key Accounts Manager to lead growth and retention efforts for our top merchants across NYC. You'll manage a portfolio of 30 of the city's largest and fastest growing merchants, delivering enterprise level white glove service to our top exclusives and multi-app partners. This role demands hands-on collaboration and strategic thinking as you drive initiatives for mutual success, ensuring that our partners' needs are not just met, but exceeded. You'll be the primary point of contact, acting as a dedicated partner and advocate within Uber. Your strategic approach to account management will be crucial as you develop and execute tailored strategies aligned with our merchants' long term goals. If you thrive in a fast-paced environment, possess exceptional relationship building skills, and are committed to driving tangible outcomes, we encourage you to apply for this exciting opportunity. ## **What the candidate will do** - Act as an online food delivery growth consultant to a portfolio of 30 NYC’s largest merchants - Conduct Key Contract Negotiations shaping the future of the partnership with top merchants - Develop tailored account strategies and plans for each partner, aligning with their business objectives and long-term goals - Conduct thorough business reviews aligned with account plans to track progress and identify opportunities for growth. - Leverage internal networks to explore innovative strategies aimed at enhancing the service and experience for our top partners. - Build strong relationships with key stakeholders, including decision makers, influencers, advocates, and detractors, to effectively manage partnerships. - Engage directly with franchisees, area managers, and other field based roles to facilitate seamless execution of initiatives and ensure strong relationship engagement at each stakeholder layer. - Provide proactive and reactive thought leadership in commercial scenarios, off