Staff Software Engineer (AV / Autonomous Vehicles)

Staff Software Engineer (AV / Autonomous Vehicles) Department: Engineering Team: Backend Location: Sunnyvale, United States Type: Full-Time **About the Role** The Customer Obsession (CO) team is looking for a Staff Engineer with a passion for delivering delightful customer experiences through a large scale, easy-to-use and full stack customer engagement platform, powered by ML/AI - Specifiucally working on AV / Autonomous Vehicles related projects. The (CO) team is responsible for building magical customer care experiences for our riders, eaters, delivery partners, merchants and agents. We deliver these experiences over web, mobile, using text, voice or video based interactions for all products globally. We provide simple self-service to our customers to make it easy for them to resolve their problems. When agents need to interact with our customers, we provide the technology to enable them to efficiently solve customer problems. We are a customer first culture and team, and that reflects in how we prioritize what is right for the customers in a data driven fashion by building products and features that provide the best in class experiences. That can be hard, but we refuse to settle. Instead, we innovate at every aspect of a customer's journey to deliver magical experiences for drivers, riders, eaters and businesses using Uber’s CO platform. **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- ##### **Technical Leadership:** 1. Design and develop scalable, fault-tolerant systems to support customer interactions globally. 2. Set technical direction for large-scale projects, ensuring alignment with Uber's overall engineering and business objectives. ##### **Collaboration & Mentorship:** 1. Partner with cross-functional teams, including Product, Data Science, and Operations, to define requirements and deliver impactful solutions. 2. Mentor and coach junior engineers, fostering a culture of technical excellence and continuous learning. 3. Collaborate with global engineering teams to ensure seamless integration and consistent user experiences. ##### **Problem Sol