Customer Success Manager

<div class="content-intro"><div class="ql-block" data-block-id="block-ac776bb3-c45a-49bd-9ccd-6eee2eb78c97">ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true convergence, ClickUp unifies tasks, docs, chat, calendar, enterprise search, and more—supercharged by context-driven AI. While others scramble to bundle fragmented tools or bolt on AI, we anticipated this future and made it our foundation from the start. Headquartered in San Diego with a rapidly expanding global footprint, we empower over three million teams to break free from silos and reclaim their time—saving at least one day every week. Join ClickUp, one of the fastest-growing SaaS companies on the planet, and help millions of users transform the way they work. We’re not just building software. We’re shaping the future of work. Come join us in building the future—together. 🦄</div> <div class="ql-block" data-block-id="block-ac776bb3-c45a-49bd-9ccd-6eee2eb78c97"> </div></div><div class="ql-block" data-block-id="block-85c6b408-02f0-4ae0-bbfe-a5dfbda439b9">ClickUp is seeking a versatile and dynamic Customer Success Manager to join our team. This pivotal role is responsible for driving customer satisfaction and loyalty by fostering strategic relationships and delivering exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will excel in a start-up setting, embody ClickUp's core values, and have a proven track record in customer success within a SaaS environment.</div> <div class="ql-block" data-block-id="block-b52c86e5-c0b8-4778-ae8b-60bdd500742f"> </div> <div class="ql-block" data-block-id="block-227f1150-4f71-4baa-8098-632526ac8bda"><strong>Key Responsibilities:</strong></div> <ul> <li><strong>Strategic Customer Engagement:</strong> <ul> <li>Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches.</li> <li>Conduct in-depth discovery sessions to understand customer needs and recommend actionable strategies for success.</li> <li>Build trusted relationships with key stakeholders, identifying and nurturing client champions to drive adoption and advocacy.</li> </ul> </li> <li><strong>Technical Adoption and Expertise:</strong> <ul> <li>Gather, analyze, and translate functional and technical requirements into tailored ClickUp solutions.</li> <li>Serve as a product expert, advising customers on leveraging ClickUp’s features to streamline workflows and solve complex business challenges.</li> </ul> </li> <li><strong>Data-Driven Insights:</strong> <ul> <li>Analyze customer product usage data and translate it into actionable recommendations.</li> <li>Conduct ROI analysis to showcase the tangible benefits of ClickUp solutions.</li> </ul> </li> <li><strong>Driving Engagement & Adoption:</strong> <ul> <li>Proactively engage with customers to evaluate progress, address roadblocks, and uncover new opportunities for success.</li> <li>Collaborate with customers to establish clear business goals, success metrics, and timelines.</li> </ul> </li> <li><strong>Cultural Fit, Growth Opportunities, & Leadership:</strong> <ul> <li>Prioritize the customer experience, lead by example, be a doer, and monitor adherence to policies and procedures.</li> <li>Contribute to the development and optimization of regional and global operational processes.</li> </ul> </li> </ul> <div clas ... (truncated, view full listing at source)