Senior Operations Manager, Compliance, SSA

Senior Operations Manager, Compliance, SSA Department: Operations Team: Operations Location: Johannesburg, South Africa Type: Full-Time **About the Role** The Sub-Saharan Africa (SSA) region encompasses a highly diverse group of countries and regions, therefore presenting a unique mix of regulatory challenges and platform integrity risk. As a Senior Operations Manager - Compliance & Identity, you will play a pivotal role in driving key initiatives to address these challenges and mitigate risk. You will work closely with cross-functional teams to identify operational gaps, launch and optimize processes, review policies, and enhance drivers’ and riders’ experience on the platform. You will own local execution, support strategic rollouts, and create detailed documentation to scale solutions efficiently. The ideal candidate can work in a dynamic environment with multiple priorities across different SSA countries, has a demonstrated ability to distill complex topics into concise communication and actionable insights, and is comfortable with data analytics. **About the Team** The Core Ops team provides specialised capabilities to support local markets in the areas of Compliance, Identity, Platform Access, Fraud, Payments and Quality. Working closely with market General Managers (GMs) and local teams within each market, and engaging with relevant central teams including Business Operations, Safety Ops and Risk Ops, key objectives of the Core Ops team include: - Act as subject matter experts on highly sensitive or technical topics, such as business readiness for new regulation or productized integrations with regulators’ systems - Providing support where needed to respond to emerging local market risks or significant changes in local market context, as flagged by local teams or the relevant GM - Setting the roadmap for rollout of relevant products and technology across the region - Maintaining common tools and processes that are used across multiple SSA markets - Assessing new products and features that are brought to the region in order to mitigate any risk to the business **What the Candidate Wil