Customer Support Representitive German Speaker

Customer Support Representitive German Speaker Department: Community Operations Team: Community Operations Location: Lisbon, Portugal Type: Full-Time **About the role and team** Community Operations at Uber is where real people solve real problems in real time. As a Community Support Representative, you will help resolve issues for our German-speaking community, turning uncertainty into clarity through empathy and sound judgment. You’ll find purpose in bridging the digital and real worlds, showing up for the millions of people who rely on the Uber platform every day. The pace here is intense and the stakes are high, as the answers to our community's problems are not always predefined. This role requires a steady, sharp mindset and the resilience to balance empathy with fast action in a high-pressure environment. If you are energized by the challenge of solving messy, real-world problems at scale and want to grow in a culture where your unique perspective matters, this is where you’ll thrive. **What you’ll do** - Support riders, drivers, couriers, and merchants during critical moments by navigating multiple contact management systems to turn uncertainty into clarity. - Resolve a high volume of complex customer issues across phone, chat, and email, making fast, thoughtful decisions even when the path forward isn't obvious. - Communicate with care and professionalism in emotionally charged situations, ensuring our community feels heard while managing internal and external stakeholder expectations. - Investigate messy case details to identify root causes and patterns, escalating issues that impact the experience at scale to improve how we support our users. - Adapt to constantly evolving tools and workflows, unblocking your teammates by sharing feedback that helps raise the bar for the entire team. - Own your performance goals by balancing speed with accuracy, ensuring every interaction stays centered on the person behind the problem. **Time spent in the day** - 60% Resolving high-volume customer contacts via phone, chat, and email. - 20% Investigating complex cases and documenting root cause trends. -