Application Developer - ServiceNow HRSD

Application Developer - ServiceNow HRSD Department: Engineering Team: Engineering Location: San Francisco, United States Type: Full-Time **About the Role** The Application Developer, ServiceNow Platform is responsible for designing, developing, configuring, and supporting scalable ServiceNow solutions that meet complex business and operational requirements. Working closely with product owners, business analysts, and architects, this role delivers high-quality solutions across **HRSD, Enterprise Onboarding, Integrations, Workplace Service Delivery (WSD), Now Assist, and core platform capabilities**, following ServiceNow development standards and best practices. We are seeking a **ServiceNow Developer with 4+ years** of hands-on experience to build, enhance, and maintain the platform, leveraging **Now Assist and generative AI** capabilities to automate workflows, improve agent efficiency, and enable intelligent self-service. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the ServiceNow platform remains stable, performant, compliant, and well-integrated within Uber’s broader technical ecosystem. **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- - Design and develop end-to-end solutions across **Employee Workflows (HRSD, Workplace**) application, including case/request experiences, fulfillment automation, and integrations with enterprise systems. - **Implement Now Assist & AI:** Deploy and tune Now Assist capabilities to drive self-service and agent productivity; train and evaluate AI model responses for real-world scenarios, and configure Virtual Agent conversations for seamless employee support - **Platform Development:** Design, develop, and customize ServiceNow applications and modules, including writing complex Business Rules, Client Scripts, and UI Actions to meet business needs - **Integrations:** Build and maintain seamless integrations between ServiceNow and external systems (e.g., JIRA, Oracle HCM, Monitoring tools) using REST/SOAP web