Consumer Strategy & Operations Manager

Consumer Strategy & Operations Manager Department: Business Development Team: Business Development Location: Sydney, Australia Type: Full-Time **About the Role** Help us make Uber One unmissable. Uber One is Uber’s membership program - designed to bring the best of Rides and Eats to our most loyal customers across Australia and New Zealand. From cash back on trips to free delivery and exclusive benefits on food delivery, grocery and retail, we’re building the most valuable and enjoyable membership in market. We’re looking for an Engagement Manager to join our Consumer Strategy & Operations team, sitting within the Membership squad. This role will focus on deepening Uber One member engagement, driving repeat behaviour, and strengthening retention across the lifecycle. You will use consumer insights to help set the strategy and work with team members in our Merchant, Marketing, and Marketplace teams to execute initiatives and bring the strategy to life. You will have end-to-end ownership of key initiatives including data analysis, solution design and execution. Your scope will be to engage users through continuous campaign experimentation, requiring you to build a strong foundational understanding of our systems and a desire to push the boundaries with the campaigns that we take to market. In addition, this role will own several high-visibility monthly governance and reporting processes - translating complex performance data into clear, structured narratives for senior stakeholders. You will be responsible for monitoring key engagement, retention and member health metrics, identifying risks and opportunities, and ensuring leadership has a crisp understanding of performance drivers and recommended actions. We are looking for a strong problem solver who is excited to both grapple with strategic questions and roll up their sleeves to get things done. Member engagement is an extremely cross-functional area, so collaboration, communication and initiative are key to success in the role. **The Impact You'll Have** 1. Design, execute and optimise engagement and retention campaigns: translate data insights in