Customer Marketing & Community Manager

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 14 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. Position Summary We’re looking for a highly organized, creative, and customer-obsessed Customer Marketing Community Manager to help bring our customer stories and community programs to life. In this role, you’ll own the day-to-day execution of key advocacy and engagement programs — ensuring they run smoothly, deliver measurable impact, and continuously engage our customers. You’ll collaborate closely with marketing, customer success, and product teams to activate customer voices through events, community programs, and storytelling initiatives. You’ll also play a pivotal role in evolving our EngineeringX community , driving recruitment, engagement, and thought leadership content that builds lasting relationships with our audience. This is an exciting opportunity for a motivated marketer who thrives on building relationships, driving operational excellence, and turning great ideas into consistent, impactful programs About the role Support the overall program management and growth of the EngineeringX community, a network of senior engineering leaders focused on advancing technology, fostering leadership, and building meaningful connections. Drive member recruitment and develop new ways to grow community membership. Collaborate with Field CTOs and internal experts to curate and publish thought leadership content and blogs. Own community communications, including weekly newsletters, event invitations, and lifecycle-based messaging — with an emphasis on segmentation, relevance, and member engagement. Develop and execute a virtual event strategy that drives community engagement through curated workshops, peer discussions, and technical sessions that promote engineering excellence, innovation, and meaningful member connections. Ensure the community delivers clear, measurable value through curated events, expert resources, peer collaboration, and experimentation-driven programming that helps members grow their teams and careers. Track and report on community health and engagement over time, including participation trends, content performance, and experimentation outcomes, and use insights to inform future programming. Manage the day-to-day execution of on-going customer marketing programs — ensuring timelines, communications, and deliverables stay on track. Coordinate customer storytelling initiatives across events, webinars, and conferences — sourcing speakers, prepping presenters, and supporting on-site logistics. ... (truncated, view full listing at source)