Senior Manager Technical Documentation

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 14 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. Senior Manager, Technical Documentation — Harness About the role Harness is building a new documentation organization and raising documentation quality across a fast-growing product portfolio. We are hiring a Senior Manager, Technical Documentation , to lead a team of Documentation Engineers and help establish scalable documentation standards, operating mechanisms, and a strong culture of ownership. This is not a steady-state documentation role. The ideal candidate for this position has already demonstrated a strong work ethic by building effective documentation processes, enhancing documentation quality at scale, and leading teams through ambiguity. You will collaborate closely with peer documentation leadership and work cross-functionally with Product Management, Engineering, Support, DevRel, and Sales Engineering. What you will own 1) Build and lead a high-performing Documentation Engineering team Lead, mentor, and grow a team of Documentation Engineers. Set clear standards for ownership, execution discipline, and documentation quality. Coach both junior and senior engineers on structure, technical accuracy, clarity, and customer empathy. Create a team culture where documentation engineers do not wait for perfect inputs, but know how to drive clarity through the right questions and collaboration. Act as a player-coach when needed by directly contributing to high-impact documentation (for example, critical release documentation, complex integrations, or content requiring significant restructuring). 2) Establish scalable documentation processes (not ad-hoc heroics) Build documentation of operating mechanisms, including intake, prioritization, planning cadence, reviews, and release readiness alignment. Develop repeatable processes that can be scaled across multiple modules and stakeholders. Improve predictability and execution discipline while maintaining a high quality bar. 3) Raise documentation quality in a measurable, repeatable way Enhance documentation quality through effective governance and streamlined systems, including templates, checklists, structured reviews, audits, and established standards. Strengthen content usability through better mental models, accurate prerequisites, step sequencing, examples, and troubleshooting readiness. Identify systemic documentation gaps early and drive closure with engineering and product teams. 4) Drive cross-functional alignment and documentation accountabili ... (truncated, view full listing at source)