Associate Customer Success Solutions Consultant II - PX

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Associate Customer Success Solutions Consultant to join our Professional Services team reporting to the Associate Manager. This role is a hybrid role based out of our Hyderabad location. In this role, you’ll play a key role in helping Gainsight customers successfully onboard, integrate, and get long-term value from the platform by understanding their requirements, configuring solutions, and enabling them with training and best practices. This is a great opportunity for someone who thrives in a collaborative, customer-focused environment and enjoys working cross-functionally with teams like Customer Success, Product, and client stakeholders. The ideal candidate brings strong skills in solution configuration, customer communication, and proactive problem-solving. What You'll Do: Responsible for nurturing existing Gainsight customers to increase adoption and expansion via technical strategy. Work in tandem with the Customer Success team and drive technical initiatives to achieve customer outcomes. Understand the customer pain points and provide solutions that help them achieve their business outcomes. Proactively identify opportunities to improve customer satisfaction and engagement. Quickly establish rapport and positive relationship with client & stakeholders and manage expectations throughout the adoption phase of customers. Maintain a deep understanding of Customer Success to be a trusted thought leader and advisor with your customers. Guiding customers in providing best technical solutions and driving adoption of workflows deployed. Follow internal processes to improve customer health, increase retention, and mitigate risk. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events. What We're Looking For: Ideally, 2-4 years of experience in customer-facing roles with a technical background. Experience in working with complex, multi-divisional, multi-geographical customers. Very comfortable with concepts HTML, CSS, SQL, Javascript, Terminal/CLI, API, data integrations, and web technologies (Detailed Below). Prior experience in a B2B or SaaS environment. Impressive executive presence and communication abilities. Stay up-to-date on product changes and developments. Must-Have Technical Skills: Front-End Development: JavaScript (jQuery/Vanilla), HTML, CSS for responsive web development. Debugging with browser tools like Chrome DevTools. Experience with the implementation of JS and CSS libraries. Backend Scripting: Python and Node.js for scripting and automation (or any valid backend programming language). Command line (MacOS / Linux) proficiency. Database Management: SQL (PostgreSQL / MySQL) for writing complex queries and generating reports. Server & Log Analysis: Log file analysis (DataDog), instance monitoring, and server stability. API & Webhook Management: Debugging API calls, scripting with APIs, and managing webhooks (experience with postman is helpful). Email Troubleshooting: Analyzing email headers, DMARC/DKIM for spam prevention. DNS Troubleshooting: Diagnosing DNS issues and securing email delivery with SPF. Nice to Have Technical Skills : Version Control: Git for managing custom codebases. Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, ... (truncated, view full listing at source)