VP, Professional Services

Who we are: BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running) DUNS 100 Best Tech Companies to Work for Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards 2024 Inc. 5000 list for the 4th consecutive year! Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration. Who we seek: BigID is seeking a data-driven, operationally excellent VP of Professional Services to lead and transform our global PS organization. This is a high-impact leadership role responsible for the full lifecycle of professional services delivery — from pre-sales scoping through successful customer go-live and handoff to Customer Success. You will own the PL, set delivery standards, and build the operational rigor needed to scale an enterprise software implementation practice — with an unwavering focus on accelerating time to value and ensuring every customer is on a clear, measurable path to success from day one. This role reports to the Chief Customer Officer and works in close partnership with Sales, Product, Engineering, and Customer Success to ensure customers realize value from BigID quickly, predictably, and with quality outcomes. What you’ll do: Delivery Excellence Operational Rigor Own end-to-end delivery of BigID implementations, ensuring on-time, on-scope, and on-budget project execution across the portfolio Build and maintain a data-driven delivery framework — real-time visibility into project health, utilization, margin, CSAT, and time-to-value metrics Establish standardized methodologies, playbooks, and escalation protocols that reduce delivery variability and prevent surprises Drive root cause analysis on delivery failures and implement systemic fixes — not one-off firefighting Customer Experience Outcome Ownership Serve as executive sponsor for strategic implementations, ensuring customers have a relentless advocate at the leadership level throughout their journey Instill a "whatever it takes" delivery culture — one where the team proactively removes obstacles, adapts to customer realities, and never loses sight of the outcome the customer hired BigID to achieve Partner closely with Customer Success to ensure seamless, well-documented handoffs that preserve momentum and set customers up for long-term, measurable success Establish proactive health checks and early intervention practices so no customer ever feels lost, behind, or unsupported — getting ahead of risk rather than reacting to it Cross-Functional Collaboration Partner with Product and Engineering to surface systemic implementation challenges and influence the product roadmap for deployability and configurability improvements Build a deeply collaborative, fully aligned partnership with Sales — with shared accountability for customer outcomes from day one. Collaborate with Customer Success on integrated QBR content and customer healt ... (truncated, view full listing at source)