Program Director

At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives. What We’re Looking For: The Program Director drives portfolio health and service delivery enablement for their assigned program portfolio within our Alternative Credentials business and serves as the primary liaison for internal and external stakeholders in matters related to strategic operational initiatives. This is a partner-facing role that requires the ability to balance multiple projects, priorities, and details while cultivating a trusted relationship with the partner and internal stakeholders within Alternate Credential portfolios. The role drives delivery of partner portfolio strategies, with a focus on revenue generation, portfolio health and service delivery enablement. Responsibilities Include, But Are Not Limited To: Stakeholder Management Effectively build and own partner relationships at the Assistant Dean level and below, as well as other leadership at and across the partner organisations to ensure portfolio success and to drive strategic operational priorities. Effectively build and own internal relationships both above and below Director level. Effectively matrix-manage a cross-functional team to ensure portfolio success and drive strategic operational priorities. Collaborate closely with Partner Growth and Strategy, Partner Marketing, Legal, Finance, Marketing, Technology, and Operations teams to ensure alignment and success in delivery and planning. Support Portfolio Growth and/or Overall Efficiency Manage internal and external stakeholders to implement the General Manager’s strategic vision for partner portfolio success. Enable delivery against post-sale pipeline targets through proactive planning and implementation support. Facilitate the implementation of pipeline growth objectives with partners where no General Manager or business development assignment exists. Identify opportunities for improvement and efficiency within partner portfolios. Think creatively and drive initiatives from inception to implementation. Effectively communicate all relevant information to various stakeholders within 2U and with partners. Understand complex programs, processes and organizational structures and be able to function effectively within them. Process Development and Improvement Think critically and strategically about current processes, systems and relationships and identify possible issues before they become problematic. Influence the management and creation of workflow, processes and documentation between systems and groups. Promote scalability and alignment of best practices in recommended changes where possible. Drive enablement and collaborate with cross-functional teams in the New Course Development (NCD) process and maintenance process to support partner approvals and planning across both new launches and maintenance cycles. Project Management Collaborate cross-functionally to design project scope, goals and deliverables that support business priorities– update and adapt to changes as needed. Set, continually manage and communicate project expectations within internal and external teams. Prioritize requests and escalate as appropriate to senior management. Proactively identify, troubleshoot, and communicate problem areas. Identify and implement recommendations as a result of lessons learned. Reporting, Budgeting Revenue/Invoice Reconciliation Perform data analysis and compilation for tracking and reporting purposes. Compile various reports, PPTs and other materials for reporting portfolio information to various stakeholders, with attentio ... (truncated, view full listing at source)