Associate Support Consultant

Overview We are seeking an Associate Support Consultant to provide frontline application support for our clients worldwide. This role involves resolving client inquiries, documenting issues, and collaborating with internal teams to improve product functionality and client satisfaction. Key Responsibilities Provide Level 1 support via calls, email, and Internet for product functionality, configuration, and troubleshooting. Document and track client issues in ServiceNow (SNOW) and ensure clear, accurate case records. Search knowledge base for known issues to accelerate resolutions. Reproduce client problems to identify root causes and escalate when necessary. Communicate effectively with clients, maintaining positive rapport and setting clear expectations. Liaise with cross-functional teams to resolve complex issues. Contribute to departmental goals, process improvements, and knowledge sharing. Qualifications Bachelor’s degree in IT, Computer Science, Healthcare Informatics, or related field (or equivalent experience). 2–3 years of international, customer-facing experience in technical support or client services. Strong troubleshooting, analytical, and communication skills. Familiarity with ticketing systems (e.g., ServiceNow) and knowledge base tools. Ability to work collaboratively and escalate appropriately. Competencies Client-focused mindset with professionalism. Clear communication and problem-solving skills. Ability to work under pressure and meet timelines. Commitment to quality and continuous improvement. Working Arrangements Standard US work hours, which would be India night shifts. Primarily Hybrid work environment but may also require complete work from office as per business needs. May require after-hours, on-call support and/or holidays Benefits Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish. Quarterly Company-Wide Recharge Days Flexible Work Environment (Remote/Hybrid Options) Peer-based incentive “Cheer” awards Tuition Reimbursement Program To know more about the benefits and culture at Veradigm, please visit the links mentioned below: - https://veradigm.com/about-veradigm/careers/benefits/ https://veradigm.com/about-veradigm/careers/culture/ #LI-SL1 #LI-Hybrid Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself! Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.