Technical Support Consultant

Technical Support Consultant (3-5 years, SQL, HL7, App Support)- Pune, India Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. For more information, please explore www.veradigm.com. How you will make an impact: Veradigm is expanding its technical support team and is seeking a highly skilled and passionate Technical Support Consultant to support and evolve our product platforms. This role is critical to the success of our VEHR (Veradigm Electronic Health Record) and other systems initiatives and requires deep expertise in diagnosing and resolving complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements. Job Summary Provides higher-level technical support to customers via the telephone and/or Internet (e.g., instant message, email). Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills. Maintains log of system issues and conveys customer feedback to product development staff. Possesses sound knowledge of organization's products. Assist field technicians who are troubleshooting problems or repairing products. Understanding of the healthcare and/or IT industry and applications Ideal Candidate Profile Good to have: SQL , HL7 language, Application Support, Interface, Networking, and Database knowledge. Interact with customers to help troubleshoot and resolve complex technical product problems or issues. Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements. Track and document inbound support requests and ensure proper notation of customer problems or issues. Document problems and solutions to train lower-level support on how to properly address customer or product problems. Communicate with product development department to improve on current design or to identify possible problems with design. Stay abreast of current technology in products, design changes, and new products offered. May travel to client site to resolve extremely complex customer and product issues Qualifications: A bachelor’s degree in computer science, Information Technology, or related technical discipline. Professional certifications are highly preferred and considered a strong asset. Mandatory Skills Excellent verbal and written communication Troubleshooting experience Working Arrangements: Primarily works in standard office environment or remotely Night Shift & 24x7 rotational shift May require after-hours, on-call support and/or holidays On-call and after-hour work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs. Preference: Experience with healthcare products in a support, development or consultancy environment, with experience in developing or supporting the assigned products and demonstrated competence in functional or technical components of the ... (truncated, view full listing at source)