Associate Support Consultant

As an Associate Support Consultant, you’ll be the first line of support for our clients — solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve: ✅ Resolving client issues related to product functionality and system setup ✅ Logging, tracking, and documenting support cases ✅ Collaborating with product teams to escalate bugs or feedback ✅ Reproducing client issues and assisting in root cause identification ✅ Learning continuously through mentorship and knowledge base use Who You Are 🎓 Bachelors degree in any stream – Technical/Science/Humanities 🗣 Strong verbal and written communication skills (C1 English proficiency) 💡Curious, tech-friendly, and eager to learn troubleshooting basics 💻Comfortable working in a hybrid or remote support environment Bonus If You Have 🔹 2–3 years of experience in a customer or product support role 🔹 Basic familiarity with cloud, app support, or healthcare software Working Style 🕘 Standard weekday hours, which would include standard US working hours & night shifts when required. With occasional after-hours or holiday support when needed 🌍 Work setup — Work from office in a professional office space setup. 🌴 We appreciate your time off! Just a heads-up: during key business times, PTO might be limited to keep things running smoothly Benefits Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish. Quarterly Company-Wide Recharge Days Flexible Work Environment (Remote/Hybrid Options) Peer-based incentive “Cheer” awards Tuition Reimbursement Program To know more about the benefits and culture at Veradigm, please visit the links mentioned below: - https://veradigm.com/about-veradigm/careers/benefits/ https://veradigm.com/about-veradigm/careers/culture/ #LI-SL1 #LI-Hybrid Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself! Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.