Principal Product Designer. - Toronto, Ontario, Canada

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization, PagerDuty is seeking a Principal Product Designer to join our diverse, customer-focused team! As Principal Product Designer, you will join our UX team and lead design strategy for our AI and Automation team, partnering with senior leadership, product management, engineering, and data science teams. You will define the vision and execution for how AI agents, automation workflows, and intelligent insights are experienced across the PagerDuty Operations Cloud, ensuring our AI capabilities are intuitive, trustworthy, and transformative for technical operations teams. This is an exciting opportunity to pioneer the future of AI-driven operations at scale, shaping how thousands of organizations leverage autonomous agents and intelligent automation to prevent incidents, accelerate resolution, and improve operational resilience. The ideal candidate has deep expertise in AI/ML product design, a track record of leading design for complex technical products, and a passion for making cutting-edge technology accessible and valuable to practitioners. If you live in the Atlanta or Greater Atlanta area, this role is expected to come into our Toronto office 2 days a week , so you can thrive in your new role and fully embrace being a Dutonian! KEY RESPONSIBILITIES Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning BASIC QUALIFICATIONS 10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products 3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications Demonstrated experience leading design strategy and influencing product direction Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences PREFERRED QUALIFICATIONS Experience designing for developer tools, DevOps platforms, or technical operations products Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems Track record of establishing design systems, frameworks, or principles that scale across product teams Strong thought leadership through speaking, writing, or contrib ... (truncated, view full listing at source)