Billing Operations Specialist

Billing Operations Specialist MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Building on a history of innovation, quality and security, DeepL continues to expand its offerings beyond the field of Language, including DeepL Agent - an autonomous AI assistant designed to transform the way businesses and knowledge workers get work done. Founded in 2017 by CEO Jarek Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. WHAT SETS US APART What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn https://www.linkedin.com/company/deepl/,Instagram https://www.instagram.com/deepl_official/, and our Blog https://www.deepl.com/en/blog. MEET THE TEAM BEHIND THIS JOURNEY As a Billing Operations Specialist in our Order Management and Bookings team, you will support the order management process for non-standard contracts and report directly to the Senior Manager. You will assist in ensuring accuracy and compliance in order processing while engaging with both internal teams and customers to deliver outstanding service. Both this role and team is new to the organization within DeepL YOUR RESPONSIBILITIES - Assist with the processing of non-standard customer orders, ensuring accurate billing and subscription data. - Track order status and provide updates to internal teams and customers to meet SLAs. - Collaborate with team members to implement best practices in order management processes. - Respond to order-related inquiries from internal teams and customers, contributing to high levels of satisfaction. - Support compliance efforts with DeepL’s booking policy and assist in the documentation of deal structures. QUALITIES WE LOOK FOR - Bachelor’s degree in Business Administration, Supply Chain Management, or a related field preferred. - Minimum of 3 years of experience in order management or a similar role. - Familiarity with order management systems, particularly Salesforce and Chargebee, is a plus. - Strong analytical and problem-solving skills, with attention to detail. - Ability to work effectively in a team-oriented environment. - Good communication and interpersonal skills, with a customer-focused mindset. WHAT WE OFFER - Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in t ... (truncated, view full listing at source)