IT Support Engineer

IT Support Engineer MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Building on a history of innovation, quality and security, DeepL continues to expand its offerings beyond the field of Language, including DeepL Agent - an autonomous AI assistant designed to transform the way businesses and knowledge workers get work done. Founded in 2017 by CEO Jarek Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. WHAT SETS US APART What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn https://www.linkedin.com/company/deepl/,Instagram https://www.instagram.com/deepl_official/, and our Blog https://www.deepl.com/en/blog. MEET THE TEAM BEHIND THIS JOURNEY DeepL has a powerful mix of ambition, technical expertise, and purpose-driven teams. Many of our team members are also users of our products, and as an international business we know the power of connection when working across cultures. Founded in Cologne, Germany, in 2017, DeepL now comprises over 1,000 employees across Germany, the UK, the Netherlands, Japan and the United States. We operate on a hybrid model and encourage teams to make use of our ten offices covering these locations. YOUR RESPONSIBILITIES You will be responsible for IT services and IT operations for DeepL team members in London as well as remote global support. This role is required to be onsite 4-5 days a week. You will collaborate closely with IT team members in other countries, liaise with third party providers, and ultimately ensure DeepL employees are set up with the right technology to work effectively in their roles. This role will report into our Senior IT Support Manager, also based in London. As part of our global IT Support team, you will deliver: - First line IT support: providing the first line of support for employees with all IT-related issues and needs, ensuring an efficient ticketing system, triage and (where necessary) escalation. - Employee hardware and device management: ensuring all employees are set up quickly and efficiently with the devices they need to be effective in their roles. - Office IT and connectivity: ensuring AV set up and connections in our office is fit for purpose, working collaboratively with our global office/workspace team. - Onboarding and off-boarding tech provisioning and training: ensuring new employees in London, UK; know how to access and use technology at DeepL effectively, efficiently and securely. - Continuous improvement: stay up to date with relevant emerging technologies and trends and propose creative solutions f ... (truncated, view full listing at source)