Customer Experience Enablement Manager | Housing

Customer Experience Enablement Manager | Housing About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission. About The Role EliseAI is seeking a Customer Experience Enablement Manager to design, execute, and continuously improve training and enablement programs for our Customer Success Managers. You will own CSM onboarding, ongoing skills development, certification, and performance measurement, ensuring every CSM is equipped to drive adoption, retention, and expansion across our customer base. Key Responsibilities - Own CSM Enablement Strategy: Design, implement, and iterate on a comprehensive enablement roadmap for the CS organization - Accelerate Ramp: Build onboarding programs that shorten time‑to‑productivity for new CSMs and newly launched products - Develop Ongoing Curriculum: Create role‑specific learning paths covering product expertise, customer success best practices, and industry insights - Partner Cross‑Functionally: Align with CS Leadership, Sales, Product, Marketing, and Operations to surface enablement needs and embed best‑in‑class practices - Leverage Tech Stack: Ensure tools, such as Planhat and Gong, are configured and adopted to maximize CSM efficiency and insight - Drive Content & Resource Creation: Produce playbooks, success‑plan templates, QBR guides, case studies, and competitive intelligence tailored for CS use - Certify & Coach: Build assessments and certifications to validate knowledge retention; provide call / meeting coaching and actionable feedback based on Gong & customer interactions - Measure Impact: Define KPIs and maintain dashboards to quantify program effectiveness - Attract top-tier talent to join our driven team Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard. Requirements - At least 3-5 years of CSM enablement experience in a high-growth B2B startup - Demonstrated experience building enablement programs from the ground up for CSM or post‑sales teams - Deep understanding of Customer Success workflows (onboarding, health scoring, QBRs, renewals, expansion) and associated metrics - Comfortable navigating ambiguity, prioritizing ruthlessly, and wearing multiple hats - Excellent instructional design, facilitation, and stakeholder‑management skills - Bonus: previously was a high performing SDR, AE, or CSM; directly engaged with prospects or customers - Willingness to work in person at our NYC office 4-5 days a week. Why Join Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn! https://www.eliseai.com/blog/eliseai-raises-250m-series-e) startup that’s scaling so fast. That means that instead of ... (truncated, view full listing at source)