Technical Writer | Housing

Technical Writer | Housing About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission. About The Role We’re seeking a Technical Writer to play a crucial role in supporting EliseAI’s Learning & Development (L&D) initiatives. This role is central to ensuring that our customers have access to clear, accurate, and user-friendly documentation. You’ll be responsible for transforming insights from customer interactions, support tickets, and product releases into comprehensive resources that drive adoption and success. You’ll also work closely with the Customer Education Specialist and cross-functional teams to prioritize and execute documentation needs. Key Responsibilities - Develop and maintain a wide range of documentation, including user guides, FAQs, troubleshooting guides, and release notes - Translate technical product details into clear, accessible resources tailored to diverse customer needs - Ensure all customer-facing documentation is up-to-date and reflective of the latest product features and best practices - Work closely with the Customer Education team to identify gaps in customer resources and create documentation that complements training initiatives - Analyze customer support tickets to uncover recurring themes and pain points, addressing them proactively through improved documentation - Collaborate with the Customer Success, Product, and Support teams to align documentation priorities with business goals and customer feedback - Maintain a documentation roadmap to ensure timely delivery of resources that support key product launches and updates - Implement documentation best practices to enhance usability, consistency, and accessibility, while continuously auditing and refining existing resources - Contribute to the evolution of EliseAI’s L&D strategy by proposing innovative ways to engage customers through documentation - Will leverage customer interactions and product usage data, and will identify opportunities for new or enhanced documentation and act as an advocate for customers by ensuring that documentation provides practical, actionable solutions to real-world challenges - Attract top-tier talent to join our driven team Requirements - 3+ years of experience in technical writing, documentation development, or a related field, ideally within SaaS or AI industries - Exceptional writing skills with the ability to simplify complex technical information for various audiences, along with familiarity with documentation tools - Strong organizational skills, a proactive and collaborative mindset, and the ability to quickly learn EliseAI’s platform are essential - Preferred experience includes working knowledge of L&D principles, familiarity with customer success strategies, Zendesk, and understanding of how documentation supports customer adoption - The role requires a willingness to occasionally travel for on-site collaboration or customer visits (approximately 10% of the time) - Willingness to work in person at our office 4-5 days a ... (truncated, view full listing at source)