Director, Clinical Operations

Director, Clinical Operations Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com. THE OPPORTUNITY Join the team transforming how we deliver musculoskeletal care by leading the engine that powers our clinical operations. We are looking for a dynamic leader to join our Clinical Operations leadership team, reporting to the Vice President. In this role, you will be a key leader in strengthening our care team as we continue innovating on the delivery of care enabled by advanced technology. You will lead efficiency-driving initiatives, including the adoption of technology and ongoing performance improvements across our health coaches, physical therapists, and other care team members. As a Director, you will ensure consistency across all care team processes to drive member safety, engagement, service excellence, and clinical rigor. WHAT YOU'LL ACCOMPLISH - Drive Operational Strategy: Translate strategy into operating plans and procedures, surfacing opportunities through data-informed analyses. You will own the operating system for the organization, including maintaining the cadence of communications, ownership structures, and outcomes reporting. - Elevate Organizational Performance: Collaborate with Clinical Operations leadership to simplify processes, accelerate decision-making speed, improve accountability, and strengthen talent density. - Deliver Business Results: consistently hit SLAs and business outcomes (revenue, experience, quality, finances) through a high-performing operating system and AI/tech-enabled workflows. You will drive performance improvement and variation reduction to meet or exceed targets. - Lead Innovation & Change: Drive the adoption of technology and bleeding-edge clinical practice as we innovate on an AI-enabled care delivery model. You will identify and execute system design and automation to unlock scale and improve the care team and member experience. - Ensure Service Excellence: Lead program and service delivery changes across the care team, ensuring a consistent and high-quality member experience in concert with our product experience. WHO YOU ARE - A Strategic Operator: You have a track record of operational excellence and can lead comfortably through ambiguous environments, driving change throughout an organization. - A Talent Developer: You have experience building and leading large service delivery teams, with a strong ability to develop, coach, and mentor to drive high employee engagement. - A "Learn-it-all": You constantly test new approaches and act with a bias for decisions and results, leveraging cross-functional partnerships to achieve key outcomes. - A Communicator: You possess excellent written and verbal communication skills, allowing you to influence alignment with cross-functional partners and deliver on commitments. BASIC QUALIFICATIONS - 10+ years of experience driving large-scale service operations (ideally in healthcare), improving patient satisfaction/clinical outcomes, and meeting financial targets - 7+ years of management experience - Proven ability to lead and execute in a fast-moving, ambiguous environment. PREFERRED QUALIFICATIONS - Experience in digital health and/or leading clinicians in a remote, distributed environment. - Experience leading operations that require a high degree of change management and complexity. - Experience working in a start-up/technology environment. - Master’s Degree in Business and/or Healthcare or related fields. ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the ... (truncated, view full listing at source)