Customer Success Manager

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years. We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. We're a team of 160+ across 26 states and 7 countries, headquartered in New York City. Our values (Customer Centricity, Deliver Excellence, Act Like an Owner, Iterate Iterate Iterate, Teach Others, and Be a Good Neighbor) shape how we work and grow as a team. Lithic is hiring a Customer Success Manager to help our customers build and scale card programs on the Lithic platform. You will be our customers' primary point of contact, working with key stakeholders (ranging from product managers to developers to founders and executives) on scaling, strategy, and product expansion. What You’ll Do: Own the overall relationship and account strategy for a portfolio of enterprise customers Gain a deep understanding of your customers’ business and product goals by building trust and creating meaningful relationships among key stakeholders Identify and execute opportunities for revenue expansion with key accounts Understanding and presenting Lithic’s product and solution set, and advising customers on how to better use the product to drive their own business growth Maintain active relationships with customers, including proactively resolving business and technical issues and serving as an internal advocate Work cross-functionally within Lithic to continuously improve our product, customer experience, and internal processes What You Bring: 4+ years of client-facing experience, ideally in a high-growth environment Successful track record of owning and growing accounts Extreme problem-solving orientation Strong communication and consultative skills Project management skills and the ability to manage multiple customers and priorities Curiosity and eagerness to synthesize complex information Ability to partner with PE teams to design and implement more self-service capabilities Payments/Fintech/Finance industry experience Technical aptitude a plus (familiarity with SQL, data analysis, AI tools/Claude, and APIs) The annual US On-Target Earnings ("OTE") for this role is $110,000 - $130,000 plus equity. The range provided includes both the commission target and the annual base salary for the role. This range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications. Benefits for Full-Time US Employees: Unlimited PTO 12-weeks fully paid parental leave 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary) Work From Anywhere: work from anywhere in the world 4-weeks each year 3% cashback on card purchases with your complimentary Privacy.com employee account Health, vision, and dental insurance; HSA Contribution Match 401(k) match Voluntary Life Insurance and STD/LTD NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you'll choose a third day that works for your schedule and team needs. In-office employees receive: Commuter benefit Catered lunch every Tuesday and Thursday ... (truncated, view full listing at source)