Policy & Governance Program Manager

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years. We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. We're a team of 160+ across 26 states and 7 countries, headquartered in New York City. Our values (Customer Centricity, Deliver Excellence, Act Like an Owner, Iterate Iterate Iterate, Teach Others, and Be a Good Neighbor) shape how we work and grow as a team. Lithic Risk Compliance is seeking a Policy Governance Program Manager to help us see around corners as we scale our risk and compliance operations across multiple sponsor bank partnerships and navigate an environment of heightened regulatory scrutiny. This role is critical to establishing and maintaining policy infrastructure, coordinating audits across multiple bank partners, and building scalable governance processes. You will be the directly responsible individual (DRI) for audit coordination and policy lifecycle management, ensuring we have a single source of truth for compliance documentation and clear ownership across our growing organization. Lithic Risk Compliance strives to be a business-savvy, focused team of knowledge experts with a collaborative, low-ego culture. You must be a strategic thinker who can navigate a complex set of business conditions across a diverse organizational landscape. This role is highly collaborative and cross-functional, focusing on organization-wide areas of impact. You will work closely with Risk, Compliance, Legal, Product, Engineering, and our bank partners, with an emphasis on translating regulatory and bank requirements into actionable internal initiatives. The ideal candidate is a player-coach who can roll up their sleeves to get into the weeds when needed while also building systems that will scale beyond today's needs. What You'll Do You will own audit coordination and policy infrastructure for Lithic's Risk Compliance function. This means building the systems and processes that ensure we can scale our compliance operations across multiple sponsor bank partnerships while maintaining clear accountability and reducing last-minute fire drills. Core responsibilities include: Serve as Directly Responsible Individual (DRI) for all regulatory audit coordination across sponsor banks, from planning and evidence gathering to findings remediation Create and maintain centralized tracking systems for audits, policies, and governance decisions Design and implement a scalable policy lifecycle management system that creates a single source of truth for all compliance documentation, including policies, SOPs, and procedures Establish and manage policy review and approval processes, including coordination with the Board of Directors for Risk policy governance Structure compliance documentation to be both human-readable and machine-actionable, enabling AI-assisted compliance monitoring, automated workflow execution, and intelligent policy retrieval Act as the primary point of contact for audit and policy coordination with sponsor banks Support the monthly Risk Compliance governance meetings and maintain clear accountability frameworks Partner with Legal, Compliance, and Operations teams to translate regulatory requirements into actionable processes Identify opportunities ... (truncated, view full listing at source)