IT Manager

IT Manager Location 📍: Sydney, Australia (Hybrid - 3 days in office required) About Us 🚀 At Relevance AI, we’re building the home of the AI workforce. Our mission is simple: empower every team to delegate meaningful work to AI agents that think, act, and collaborate like experts. With Relevance AI, anyone can create and manage intelligent agents that handle workflows, decisions, and collaboration - all within one unified platform. Our technology already powers industry leaders such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Rakuten, Aveva, Qualified, and Activision Blizzard, helping them scale excellence across operations, marketing, and sales. We’re backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital, and raised our Series B in April 2025 to accelerate growth and push the boundaries of agentic automation. Headquartered in San Francisco and Sydney, we operate on a hybrid model and thrive on curiosity, collaboration, and execution - we move fast, think big, and win together. In 2025, we were proud to be named LinkedIn’s #1 Startup in Australia. If you want to define how the world works with AI, join us. The Role 🥳 We're hiring our very first dedicated IT Manager to be our go-to person for all things internal IT. You'll be playing a critical role in Relevance AI's IT infrastructure at this junction in our growth journey. Based in Sydney, you'll have ownership of day-to-day IT support, keep our corporate environment running smoothly and have the opportunity to build and scale our IT foundations as we grow our presence globally. This is a high-impact, hands-on role where you'll own every aspect of our IT environment in one of Australia's fastest-growing AI companies. In return, you'll receive significant autonomy and trust from leadership to set up our IT systems for success - making decisions around how we can improve device management, access control, onboarding/offboarding, and vendor workflows that will define how we work for years to come. No legacy systems and technical debt to untangle, no bureaucratic approval layers to navigate - just the freedom to build it right from day one. You'll partner closely with stakeholders across the business, earning trust and driving both quick wins and transformative infrastructure improvements. You'll own our Apple-first environment and core IT tooling (including MDM and identity/access management), building these systems from the ground up to ensure our team can do their best work with zero friction. As we scale, you'll continuously optimize our infrastructure through thoughtful automation and process improvements, creating an IT foundation that grows elegantly with us. Your Impact💥 - Be the first point of contact for day-to-day IT support, rapidly unblocking teammates with issues across devices, networks, and access. - Own our corporate infrastructure end to end—laptops, office network, peripherals, and AV—ensuring that our offices in Sydney, San Francisco and remote employees can work smoothly. - Run IT onboarding and offboarding, including provisioning, account setup/removal, and access changes across our SaaS stack. - Administer and improve identity and device management (Entra and Kandji) to keep access reliable, consistent, and scalable. - Partner with stakeholders on vendor and tool management—helping bring order to a large SaaS footprint, reducing duplication, and improving how we buy and manage software. - Create and iterate lightweight IT processes and documentation, bringing structure to a fast-growing environment without slowing the business down. - Drive incremental automation and operational improvements over time, connecting systems and workflows to make IT more efficient as we scale. What We’re Looking For 🧠 - 4+ years of hands-on IT experience, ideally in fast-moving tech environments or scaling startups. - Preference for macOS support skills and experience managing Apple fleets (we're an Apple-fi ... (truncated, view full listing at source)