Account Manager

About Thunes Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more. Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection and cost efficiencies when making real-time payments globally. Headquartered in Singapore, Thunes has offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo and Shanghai. For more information, visit: https://www.thunes.com/ Context of the role The Account Manager will be focused on scaling our relationships with our existing clients including banks, MTO’s, PSPs, wallets fintechs. You will be responsible for forming deep relationships with these key accounts in the region. You will be their trusted advisor for our products and services. Leveraging this relationship, you will provide a world class customer experience for your accounts, driving revenue growth through cross and up sell opportunities. Key Responsibilities: Ensures satisfaction amongst existing accounts to achieve positive account retention and contractual health Develop account plans and strategies and execute on them to increase revenue and market share Continually drive revenue within accounts through cross and up sell opportunities Be an advocate for their business, help the company to understand their demands/needs Work closely with multiple internal functions (e.g. product, sales, compliance, solution delivery and operations) to improve our product and service Ensure excellent communication and internal coordination to roll-out new services taking into factors of market specificity (regulation, competition etc.) Full ownership of customer requests and exploring new opportunities to add value Acts as trusted partner ensuring account retention, contractual health, well-being, and maximum satisfaction of clients Ensures best-in-class, methodical partner management rooted in KPIs Ensures all specific reports and records are completed within timeframe, including utilisation of CRM tool with precision Provides timely feedback to leadership about performance, sales activity, account management status and ongoing strategy Initiate and maintain strong working relationship with colleagues and customers to ease communication channels and facilitate resolutions for issues Professional Skills/Qualifications: 3-5+ years’ experience in B2B BD/AM in an enterprise sales environment Extensive hands-on partnerships and/or account management experience working with financial institutions enterprise clients in Greater China, extending to North Asia Track record of top commercial performance in a Payments business with proven ability to grow revenue share Operationally focused, with an ability to methodically grow a live account, coordinating internal teams using planning, metrics, and organisational structures Evidence of expertise in CSM (customer success management) with a metric driven, rigorous and programmatic framework approach Excellent negotiation skills with the tenacity to drive commercial value in upsell and cross sell scenarios Strong decision maker, able to prioritise through competing demands and complex problems Ability to manage multiple stakeholders, including compliance, legal, solutions delivery, treasury, ... (truncated, view full listing at source)