Implementation Manager, Netherlands

Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees? Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals. Our customers are our greatest asset. Syndio partners with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes. Join us in our mission to help companies make smarter pay decisions they can trust! About the role The Implementation Manager will be responsible for guiding and supporting Syndio’s customers through their initial, and in some cases subsequent, product implementations. As Syndio has expanded from a single-point solution, to a suite of workplace equity offerings, the Implementation Manager plays a critical role in driving adoption and value for Syndio’s customers. As Syndio continues to grow, this role offers the opportunity to contribute to building a best-in-class customer implementation and onboarding program. As a member of the implementation team, the Implementation Manager will possess strong communication skills, be passionate about product adoption, manage multiple workflows, be committed to delivering customer value, and work well cross-functionally. In order to deliver the highest quality of work, cross-functional collaboration will be essential. In this role, the Implementation Manager will work closely with other team members with varying areas of domain expertise, product knowledge and strategy support. You’ll have one goal in mind: delight and grow the customer and help them expedite time to value by delivering solutions that build more equitable workplaces. Why this job is exciting Facilitate and lead the implementation of Syndio’s software to ensure it is a perfect fit for each customer-facing team and the customer. Lead efficient and effective product training tailored to each customer to maximize each team's success with Syndio’s software. Identify and triage key project/implementation risks and work with internal teams to mitigate and resolve them. Influence and create the playbooks for systems and processes to scale future team members and customers; assist in the management of systems and processes. Understand the customer’s org structure and the appropriate stakeholders that are critical to the onboarding, and make sure their unique needs are always being met. Define metrics and KPIs that showcase onboarding and adoption success. Ensure our users and customers are successful within their first 45, 90, 120 days of Syndio including responsibility for adoption and satisfaction metrics. The IM will be passionate about Syndio’s technology solutions with a focus on technical proficiency related to product functionality and implementation. Build cross-functional relationships with Marketing, Product, and Engineering to create a unified customer experience and represent the customers’ voice and insights. About you You are passionate about our mission to close pay and opportunity gaps and create fairness in the workplace You are a self-starter who thrives working independently, with minimal supervision, in a collaborative, kind, and supportive environment You have demonstrated success collaborating, communicating and working cross functionally You have experience working with and onboarding and implementing Enterprise customers on a SaaS product You are comfortable managing expectations and navig ... (truncated, view full listing at source)