Head of People Technology, Innovation and Operations

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife We are looking for a technology-led People leader who is excited by digital transformation, automation and AI, and who sees operations as something to be simplified, scaled and increasingly self-served, not manually maintained. You’ll enjoy designing modern solutions, experimenting with new technologies and personally getting hands-on with tools (including AI) to reduce operational effort while improving the Zopian experience. Reporting directly to the Chief People Officer, this role will be pivotal in ensuring our People operating model is scalable, efficient and fit for the future. With HiBob recently implemented as our core HRIS, we are at the start of an exciting maturity journey - one that will see you and your team build a truly digital-first, industry-leading People technology & operations ecosystem. This is a hands-on, builder-style leadership role, suited to someone who enjoys rolling up their sleeves to design, configure, test and iterate on solutions themselves, while also operating at a strategic level. You will personally engage with systems, data and AI-enabled tools rather than delegating all execution. As a member of the People Leadership team, you’ll play a broader role in shaping and delivering our People Strategy, supporting Zopa’s continued growth and readiness for IPO. The role is based in our London office, with an expectation of being on site three days per week.