Senior Analyst - Lending Operations

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife At Zopa, Analysts are the people who turn curiosity into clarity and data into direction. We’re a bank built on doing things differently and growing fast. Over the past two years, we’ve grown more than 25% year-on-year.  As Zopa scales, our Operations teams need more than reporting. They need insight that shapes decisions, scalable MI frameworks and analysts who can own complex problem areas end to end. We are looking for a Level 11 Senior Data Analyst to own and evolve our operational MI capability. This is a high impact, more autonomous role focused on transforming how performance is measured, understood and improved. The Role  You will operate as a senior analytical partner to Collections leadership, owning key performance areas and driving step changes in reporting quality and scalability.  The focus is not just on producing MI, but on redefining it. You will assess existing reporting frameworks, identify gaps or inconsistencies and design scalable, well governed metric structures that support better decision making.  You will work within the Collections function, partnering closely with Operations and Lending stakeholders. You will influence senior stakeholders and proactively identify where insight can unlock efficiency, improve customer outcomes or reduce risk.  This role suits someone who thrives in ambiguity, enjoys shaping problem statements and wants to drive measurable operational impact.