Implementation Manager

<div class="content-intro"><p>When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.</p> <p>We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.</p> <p>In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.</p> <p>Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.</p> <p>Let’s elevate frontline work together.</p></div><p>As an Implementation Manager, you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for Fountain customers who purchase a range of solutions from Fountain’s growing suite of products. As the technical and operational quarterback post-sale through go-live, you will drive adoption and customer value by managing overall project delivery, including system consulting, configuration, integrations, QA, setup, and customer education. You will join a growing Implementation and Onboarding team at Fountain, taking the lead to optimize documentation, process, strategy, and KPIs. </p> <p>To be successful as an Implementation Manager, you should have comprehensive project management knowledge, be highly organized, thrive in and be effective in ambiguous environments, be able to easily communicate technical concepts to non-technical people, and be able to work collaboratively across organizations.</p> <p><strong>What you’ll be doing:</strong></p> <ul> <li>Partner with sales to define project scope and ensure a seamless customer experience</li> <li>Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy</li> <li>Handle implementations of varying scales (small business to enterprise scale) with a focus on time to value for customers</li> <li>Carry out implementation projects from beginning to end stages for smb, mid-market, and small enterprise customers</li> <li>Leverage Fountain software in the most efficient of ways in order to best teach and support customers, serving as a product expert</li> <li>Complete virtual consultations and optimization strategies, supports roll-outs</li> <li>Perform complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment)</li> <li>Understand the fundamentals, processes, and terminology of corporate and high-volume recruiting and workforce management environments, as well as a basic conceptual understanding of ATS, CRM, Payroll, and HRIS platforms</li> </ul> <p><strong>What you should bring:</strong></p> <ul> <li>High-level understanding of the HR space, including hiring and workforce management concepts</li> <li>At least 4 years of experience in a similar role; e.g., implementation, project management, professional services, consulting, etc</li> <li>Proven track record with mid-market or enterprise engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes </li> <li>Bachelor's Degree or equivalent work experience </li> <li>Proficiency with Google Suite, ticketing systems (e.g. Intercom, Linear) and basic proficiency with AI-driven technologies (e.g. C ... (truncated, view full listing at source)