Customer Account Executive, Scale

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO As a Braze Customer Account Executive, you will be responsible for managing and growing existing relationships within our customer base. You will own specific customer relationships and serve as the account lead. You will work closely with cross-functional teams, including Customer Success, Solutions Consulting, Services, and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, complex organizations, and the ability to build long-term relationships in a fast-paced environment. Own a defined set of customer relationships, including managing all expansion and renewal activities Develop commercial relationships to increase Braze utilization and value Partner closely with cross-functional partners to secure contract renewals Nurture and close account expansion deals, including upsell, cross-sell, and net new lines of business Effectively communicate customer feedback to the Braze product team Achieve quarterly upsell and renewal targets Cross-department collaboration, including but not limited to Customer Success, Sales, RevOps, Product, Legal, and Marketing Coordinate resources to drive feature adoption Develop, maintain, and grow Braze and Braze Ecosystem product knowledge. Establish deep knowledge of accounts across all areas (onboarding, success, commercials, procurement, legal, org structure, etc.) Proactively analyze customer product usage, develop whitespace analysis, and identify growth opportunities Quarterly whitespace mapping to increase revenue predictability Work with Customer Success and OTS to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage WHO YOU ARE 3+ years of experience in Account Management, SaaS sales, or similar quota-carrying roles, 3+ years of experience closing and/or managing strategic customers Ability to research accounts, develop a point of view (POV) on the value your technology can drive for the account, and prioritize accounts across a territory to maximize bookings Proven success in navigating large organizations and the ability to quickly identify the decision makers and the decision-making process for large SaaS investments Drive, determination, and accountability Background in SaaS sales for Mobile and/or Marketing Technology Outstanding verbal, written, and stand-up presentation skills, with experience in presenting value propositions to executive teams Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint) and Keynote Prior experience with Salesforce.com CRM, or other CRM used to manage sales pipeline Excellent organizational skills and time management abilities The ability to handle multiple competing priorities Proven ability to quickly get up to speed on new cloud apps and tools A proven networker ... (truncated, view full listing at source)