Site Reliability Engineer I

About Reputation Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle. We are looking for a DevOps-focused Site Reliability Engineer (SRE) to join our team. This role goes beyond traditional SRE responsibilities and involves deep engagement in infrastructure automation, CI/CD pipelines, cloud operations, and proactive reliability engineering. This role requires a combination of strong DevOps skills with traditional SRE responsibilities, including incident management, monitoring, automation, and performance analysis. Ideal candidates will thrive in a dynamic environment and be passionate about building resilient, scalable systems. Responsibilities: ● Participate in the end-to-end ownership of production services: from architecture, deployment, and configuration to monitoring and incident response. ● Design, build, and maintain infrastructure automation (Terraform, Ansible, etc.) and CI/CD pipelines (GitHub Actions, Jenkins, etc.). ● Monitor the day-to-day health of applications, ensuring proactive detection and resolution of issues. ● Troubleshoot and resolve production issues across services and various levels of the stack (application, infrastructure, networking). ● Collaborate with Customer Support and Engineering to triage and resolve customer escalations, determine root cause, and implement fixes. ● Build and maintain monitoring dashboards and alerts (e.g., Grafana, Datadog, Prometheus). ● Maintain and manage log aggregation and analysis tools (e.g., ELK, Splunk, Sumo Logic). ● Support and enhance cloud-based infrastructure (GCP/AWS), ensuring scalability, availability, and security. ● Participate in a rotational on-call schedule and be willing to work in early or late shifts when required. Qualifications: ● Bachelor’s or Master’s degree in Engineering (BE/B.Tech, ME/M.Tech) or MCA. ● 3+ years of hands-on experience in Site Reliability Engineering, DevOps, or a similar role. ● Experience with cloud platforms like Google Cloud Platform (GCP) or AWS. ● Strong scripting and automation skills – Python, Bash, or Shell. ● Proficiency in infrastructure-as-code tools like Terraform, Helm, Ansible. ● Experience with CI/CD tools – GitHub Actions, Jenkins, ArgoCD, etc. ● Exposure to NoSQL databases such as MongoDB or Elasticsearch is a strong plus. ● Strong troubleshooting skills and experience with tools like Datadog, ELK, or Sumo Logic. Preferred Skills: ● Experience in Kubernetes-based environments (GKE, EKS). ● Familiarity with service mesh technologies (Istio). ● Knowledge of security best practices in DevOps. Our Benefits & Perks We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That’s why we offer a generous and thoughtfully designed benefits package, including: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to Rs 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the ... (truncated, view full listing at source)