Digital District Engagement Advocate

Join the team redefining how the world experiences design. Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. What you’d be doing in this role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. This is a hands-on strategic role that requires both analytical proficiency (SQL, data visualization, interpreting metrics) and customer success intuition (understanding what matters to educators and how schools make decisions). At the moment, this role is focused on: Turning customer data (usage, support, campaign performance) into clear insights that drive activation and adoption across our 20k scaled accounts. Building dashboards and reporting frameworks that make performance trends actionable for stakeholders. Designing targeted activation plays for high-priority segments to unlock growth opportunities. Refining customer segmentation to enable personalized, high-impact outreach strategies. Partnering cross-functionally (e.g. CHT, regional leads, Product) to surface friction points and align on strategic improvements. Owning measurement for our scaled activation programs, identifying what’s working and where to invest next. You're probably a match if You have strong analytical skills with advanced Excel/Sheets and experience in data visualization tools (e.g. Looker, Mode). SQL proficiency is a plus. You bring experience in customer success, operations, or product analytics, with a solid understanding of lifecycle stages and segmentation. You can translate complex data into compelling narratives and clear recommendations for non-technical stakeholders. You balance rigor with action — comfortable testing, iterating, and making data-informed decisions without waiting for perfection. You’re both self-directed and highly collaborative, driving work forward while partnering effectively across teams. You think systemically, care deeply about detail and data accuracy, and stay curious in solving complex customer challenges. About the team The Digital District Engagement team empowers smaller K-12 schools and districts around the world to unlock value with Canva. We turn customer behavior, usage insights, and support trends into targeted activation strategies that drive meaningful engagement at scale. By partnering closely with regional and cross-functional teams, we ensure our campaigns are data-informed, prioritized, and designed to help every district succeed. What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work. Here's a taste of what's on offer: Equity packages - we want our success to be yours too Health benefits plans to support you and your wellbeing 401(k) retirement plan with company contribution Inclusive parental leave policy that supports all parents & carers An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally Check out lifeatcanva.com for more info. Other stuff to know We make hiring decisions based on your experience, skills, merit and busines ... (truncated, view full listing at source)