Manager Payroll Operations I

Skip to Content Sign In Manager Payroll Operations I Req #23512 India Apply Share Job Description Posted Tuesday, March 10, 2026 at 9:00 PM | Expires Tuesday, March 31, 2026 at 8:59 PM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally. Work Timings: 6.30 PM IST - 3.30AM IST About the opportunity The Payroll Operations Manager provides leadership, direction, and operational oversight for a high-volume payroll team. This role ensures accurate, compliant, and timely end-to-end payroll processing while maintaining exceptional client service standards. The leader is responsible for coaching and developing payroll specialist, managing daily operations, driving process improvements, and ensuring SLA compliance across US and Canadian payroll functions. What you’ll get to do Demonstrate a desire to continually learn and sets learning goals for self and team Communicate and collaborate with clients and internal team members Coach and mentor team, conduct regular individual performance meetings that include, setting expectations, performance conversations and documentation, career and development Sustain a team culture of individual engagement, personal growth and career development. Set clear performance expectations and conduct regular individual performance meetings, including performance conversations, documentation, and career development planning. Sustain a culture of engagement, accountability, personal growth, and continuous learning. Provide leadership and subject matter expertise to direct reports, ensuring access to appropriate tools and training. Manage schedules and staffing to meet operational demands. Share key company strategies and initiatives in a positive and motivating manner. Work collaboratively with peers on a consistent cadence to ensure processes remain aligned, efficient, and streamlined across the department. Oversee day-to-day across various global locations, ensuring end-to-end payroll success. Measure, monitor, and control quality using department metrics. Accountable for overall quality control and auditing to ensure low error/defect percentages. Ensure compliance with contracts and service level agreements (SLAs). Document and escalate issues in a timely manner. Manage continuous change effectively in a fast-paced environment. Plan and coordinate regular team meetings to promote quality culture and participation. Make operational recommendations for internal leadership. Hours of work between 8am-8pm Eastern Standard Time (EST) Skills and experience we value 3+ years of experience managing North American teams in a high-volume payroll and benefits operation North American Payroll knowledge Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience in a matrix environment Excellent verbal and written communication skills with the ability to communicate clearly and effectively with leadership, internal partners, and customers An ability to plan, organize, and problem solve in a strategic way, aligning with company goals Bachelor’s Degree desired or equivalent work experience Industry related certification is an asset Experience in the outsourcing or consulting industry preferred High adaptability and flexibility An ability to manage through constant change with minimal stress What would really make you stand out: A strong background in effectively managing and coaching a team of Payroll Specialists A working knowledge of leading payroll, benefits, and workforce m ... (truncated, view full listing at source)