Senior Implementation Project Manager

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies , and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work . With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! Position Overview: As a Senior Implementation Project Manager at Iterable, you will help customers implement the Iterable platform for their engagement marketing needs. Sr. IPMs engage with executives, developers, marketing managers and other stakeholders to successfully scope and drive the project through to successful completion. Sr. IPMs are Iterable experts and will work with other internal subject matter experts for the implementation project. As the owner of the overall success of the project, PMs are responsible for driving the project delivery, resources and milestones to meet customer goals. About The Professional Services Team: The core purpose of the Iterable Professional Services team is to delight our customers with experiences outcomes that maximize their success.. Our team is made up of project managers, implementation consultants, and technical consultants. We deliver growth marketing strategy, implementation consulting, onboarding and project management services. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. Responsibilities: Senior Implementation Project Managers (Sr. IPMs) lead multiple, concurrent, strategic enterprise projects to implement the Iterable platform for our customers. Sr. IPMs engage with executives, developers, marketing managers, and other stakeholders to successfully scope and drive the project through successful completion. Sr. IPMs are knowledgeable about the Iterable use cases, and work with other internal subject matter experts (SMEs) for the implementation project. The ideal candidate will have experience developing relationships across functional areas such as Sales, Engineering, Customer Success, Security, and IT. Must have project management experience managing complex B2B/B2C implementations and a proven track record of meeting and exceeding scope goals and target dates. Oversee project execution including resourcing, project scheduling, and timely delivery Provide timely, clear, concise communications to customer and the Iterable project team Assess project risks, anticipate challenges, and provide escalation management when necessary Meet or exceed targets for CSAT (customer satisfaction) and billable utilization, and on-time completion. Qualifications: 6+ years in B2B cus ... (truncated, view full listing at source)