Customer Experience (CX) Performance Specialist - Singapore

Customer Experience (CX) Performance Specialist - Singapore ABOUT PLAUD INC. Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think. Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection. To learn more about Plaud, please visit http://www.plaud.ai/https://www.plaud.ai and follow along on Instagram https://www.instagram.com/plaud_official/, https://twitter.com/PLAUDAI%22HYPERLINK%20%22https:/twitter.com/PLAUDAI%22%20%5C%22HYPERLINK%20%22https:/twitter.com/PLAUDAI%22%20%5CX https://twitter.com/PLAUDAI, Facebook https://www.facebook.com/plaudai, LinkedIn https://www.linkedin.com/company/plaudai/?viewAsMember=true, and YouTube https://www.youtube.com/@PLAUDAI WHY YOU SHOULD JOIN US Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think. - Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years. - Define the next-gen paradigm for human-AI interaction. - Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion. - Work with passionate teammates who value innovation, collaboration, and customer success. - Grow your career in a culture that champions continuous learning and fast career development. - Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere. WHAT YOU WILL DO - Design and maintain a centralized VoC data infrastructure by integrating support systems (e.g., Zendesk), review platforms, and feedback channels into a unified, searchable repository. - Build and automate data ingestion pipelines using APIs and workflow tools to ensure reliable, secure, and near real-time availability. - Develop and maintain a structured VoC data model and metadata schema to enable trend analysis, LLM-based tagging, and cross-channel search. - Partner with Product, Support, Ops and Engineering teams to operationalize VoC insights through routing workflows, issue tracking synchronization, and measurable follow-up mechanisms. - Own day-to-day VoC system health: monitor system performance, data accuracy, and automation reliability; proactively resolve integration issues and optimize scalability. QUALIFICATIONS - Strong builder mindset with systems thinking: able to translate ambiguous operational needs into structured data models, automation logic, and scalable workflows. - Hands-on experience building and maintaining cross-platform automations using APIs, workflow tools (e.g., Zapier), and basic scripting; comfortable debugging integration failures. - Working understanding of customer feedback ecosystems (Zendesk/Intercom, App Store/Google Play, e-commerce reviews, community platforms) and awareness of data bias and context limitations. - Experience in Technical Operations, Data Infrastructure, Support Systems, or similar roles, with demonstrated ownership of automation or integration projects. - Clear written communication in English, capable of documenting system logic, taxonomy rules, and cross-functional workflow designs. Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally prot ... (truncated, view full listing at source)