Senior IT Support Engineer - Singapore

Senior IT Support Engineer - Singapore About Plaud Inc. Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think. Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection. To learn more about Plaud, please visit http://www.plaud.ai/https://www.plaud.ai and follow along on Instagram https://www.instagram.com/plaud_official/, https://twitter.com/PLAUDAI%22HYPERLINK%20%22https:/twitter.com/PLAUDAI%22%20%5C%22HYPERLINK%20%22https:/twitter.com/PLAUDAI%22%20%5CX https://twitter.com/PLAUDAI, Facebook https://www.facebook.com/plaudai, LinkedIn https://www.linkedin.com/company/plaudai/?viewAsMember=true, and YouTube https://www.youtube.com/@PLAUDAI Why You Should Join Us Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think. - Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years. - Define the next-gen paradigm for human-AI interaction. - Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion. - Work with passionate teammates who value innovation, collaboration, and customer success. - Grow your career in a culture that champions continuous learning and fast career development. - Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere. What You Will Do - Global IT Asset Lifecycle & Risk Management Own and govern the full lifecycle of overseas IT assets (Singapore, US, EU), ensuring compliance, secure recovery, and audit accuracy. - Regional IT Operations & Service Delivery (Singapore Hub) Provide Tier 2/3 end-user support and maintain office IT infrastructure in Singapore while serving as the regional escalation point. - Global ELV & Smart Office Project Delivery Lead overseas ELV and Smart Office projects end-to-end, ensuring compliant, on-time, and zero-defect delivery. - Network Architecture & Infrastructure Maintenance Operate and optimize regional network and infrastructure environments to ensure secure and stable connectivity. - Endpoint Security & Software Compliance Manage endpoint security and software governance across overseas regions to minimize risk and ensure compliance. Skills, Qualifications, and Experience we look for - Experience & Education Bachelor’s degree in a relevant field with 5–8 years of IT operations experience, including regional or lead responsibilities. - Asset, Endpoint & MDM Expertise Strong hands-on experience in global IT asset management and endpoint administration using Jamf, Intune, and Apple Business Manager. - OS, Network & Infrastructure Skills Expert-level macOS and Windows support skills with solid understanding of enterprise networking and infrastructure. - Project & Vendor Management Proven ability to deliver multi-site ELV or Smart Office projects and manage overseas vendors to successful acceptance. - Communication, Certification & Mindset Fluent in Mandarin and professional English, with at least one advanced certification (PMP, CCNP, Jamf, or ITIL) and a strategic mindset. What we offer - Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success. - High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI ... (truncated, view full listing at source)