Service Trainer - Singapore

Service Trainer - Singapore About Plaud Inc. Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think. Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection. To learn more about Plaud, please visit http://www.plaud.ai/https://www.plaud.ai and follow along on Instagram https://www.instagram.com/plaud_official/, https://twitter.com/PLAUDAI%22HYPERLINK%20%22https:/twitter.com/PLAUDAI%22%20%5C%22HYPERLINK%20%22https:/twitter.com/PLAUDAI%22%20%5CX https://twitter.com/PLAUDAI, Facebook https://www.facebook.com/plaudai, LinkedIn https://www.linkedin.com/company/plaudai/?viewAsMember=true, and YouTube https://www.youtube.com/@PLAUDAI Why You Should Join Us Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think. - Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years. - Define the next-gen paradigm for human-AI interaction. - Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion. - Work with passionate teammates who value innovation, collaboration, and customer success. - Grow your career in a culture that champions continuous learning and fast career development. - Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere. What you will do - Deliver training programs for Customer Satisfaction Center (BPO and in-house agents): new hire, product/feature updates, and refreshers to ensure consistent coverage and quality. - Create and maintain training content: turn workflows, policies, and product capabilities into practical learning assets (SOPs, playbooks, scenarios, quizzes, case library) and publish reusable knowledge base articles. - Support continuous improvement: Work with QA, Knowledge, and CS Ops to incorporate common defects, escalations, and VOC themes into monthly training plans and update materials after process or product changes. - Track training completion and proficiency (attendance, quiz/pass rates, nesting outcomes, key QA findings) and flag recurring gaps with clear recommendations - Enable AI-supported support workflows: train frontline teams on AI tools (assistants, semantic search, auto Q&A, translation/localization), track adoption and usage quality, and report impact indicators. Skills, qualifications and experience we look for - Experience: over 2 years in service training / support enablement / knowledge ops in BPO, SaaS, internet, or tech environments; working knowledge of CSAT, QA, repeat contact rate. - Training + communication: Able to turn complex product/process (including AI features) into clear training materials, role plays, and agent-ready scripts. - Documentation: Strong at creating and maintaining SOPs, playbooks, and modular learning assets as workflows evolve. - AI Tools: practical user of AI tools (KB/semantic search, assistants, auto Q&A, translation) to improve usability and adoption. - Education: Bachelor’s degree or above (Education, Linguistics, Communication, Information/Knowledge Management, Library Science, or related). QS Top 500 is a strong plus. What we offer 1. Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success. 2. High-Impact Environment Work in a fast-movin ... (truncated, view full listing at source)