Global Community Operations Manager - San Francisco

Global Community Operations Manager - San Francisco About Plaud Inc. Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think. Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection. To learn more about Plaud, please visit http://www.plaud.ai/https://www.plaud.ai and follow along on Instagram https://www.instagram.com/plaud_official/, https://twitter.com/PLAUDAI%22HYPERLINK%20%22https:/twitter.com/PLAUDAI%22%20%5C%22HYPERLINK%20%22https:/twitter.com/PLAUDAI%22%20%5CX https://twitter.com/PLAUDAI, Facebook https://www.facebook.com/plaudai, LinkedIn https://www.linkedin.com/company/plaudai/?viewAsMember=true, and YouTube https://www.youtube.com/@PLAUDAI Why You Should Join Us Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think. - Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years. - Define the next-gen paradigm for human-AI interaction. - Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion. - Work with passionate teammates who value innovation, collaboration, and customer success. - Grow your career in a culture that champions continuous learning and fast career development. - Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere. What you will do - Lead and Mentor the Community Team: Manage, coach, and develop a team of community specialists. Provide ongoing feedback, training, and career development opportunities, ensuring alignment with best practices and company standards. - Set and Monitor KPIs: Define goals for community engagement, response times, sentiment trends, and knowledge base contributions. Analyze metrics to identify patterns, improve processes, and report performance to executive leadership. - Oversee Daily Community Operations: Ensure consistent enforcement of community guidelines and high-level responses across all platforms. Coordinate coverage schedules to deliver 24/7 global support where needed. - Serve as a Strategic Voice: Champion the voice of the customer by synthesizing feedback, identifying trends, and translating insights into product roadmap recommendations. Work closely with Product, Engineering, and Marketing to prioritize user pain points and feature requests. - Manage Escalations: Act as the escalation point for complex or sensitive issues. Ensure these are addressed promptly and resolved effectively, and coordinate follow-up with relevant internal teams. - Execute Community Programs: Partner with cross-functional teams to plan and deliver community-facing initiatives—such as feature launches, user surveys, webinars, and ambassador programs—to strengthen user engagement. - Scale Community Advocacy: Identify, nurture, and grow relationships with power users and brand advocates. Develop programs that empower these users to contribute content, moderate discussions, and drive peer-to-peer support. - Optimize Processes and Tools: Assess and refine community workflows, moderation tools, and support systems. Explore new technologies or platforms that enhance team efficiency and user satisfaction. Skills, qualifications and experience we look for - 5+ years’ experience in community management, customer operations, or customer succe ... (truncated, view full listing at source)