Data Center IT Support Manager (Longcross)

Why work at Nebius Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field. Where we work Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with RD hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI RD team. Overview The Data Center IT Support Manager oversees daily technical support operations within the data center. This role manages the ticket queue, assigns work to on-site technicians, and ensures timely resolution of IT and infrastructure-related issues while maintaining service levels and operational stability. Key Responsibilities Manage and prioritize the data center ticket queue, ensuring SLA compliance Assign and coordinate work for data center technicians based on urgency and skillset Oversee hands-on support activities including rack-and-stack, server hardware support, cabling, and remote hands tasks Coordinate with facilities teams on power, cooling, and other mechanical or electrical-related issues Act as the on-site coordination point during incidents and outages Ensure adherence to operational procedures, safety standards, and change management processes Maintain accurate ticketing, documentation, and basic operational reporting Qualifications Experience in a data center or mission-critical IT environment Prior experience leading or coordinating technical support teams Familiarity with server, rack, and network hardware Experience with ticketing systems (e.g., ServiceNow, Jira) Strong organizational, prioritization, and communication skills Working Conditions On-site data center role May require after-hours or on-call support What we offer Competitive salary and comprehensive benefits package. Opportunities for professional growth within Nebius. Flexible working arrangements. A dynamic and collaborative work environment that values initiative and innovation. We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us! ... (truncated, view full listing at source)