Manager, Professional Services

<div class="content-intro"><div class="ql-block" data-block-id="block-ac776bb3-c45a-49bd-9ccd-6eee2eb78c97">ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true convergence, ClickUp unifies tasks, docs, chat, calendar, enterprise search, and more—supercharged by context-driven AI. While others scramble to bundle fragmented tools or bolt on AI, we anticipated this future and made it our foundation from the start. Headquartered in San Diego with a rapidly expanding global footprint, we empower over three million teams to break free from silos and reclaim their time—saving at least one day every week. Join ClickUp, one of the fastest-growing SaaS companies on the planet, and help millions of users transform the way they work. We’re not just building software. We’re shaping the future of work. Come join us in building the future—together. 🦄</div> <div class="ql-block" data-block-id="block-ac776bb3-c45a-49bd-9ccd-6eee2eb78c97"> </div></div><div class="ql-block" data-block-id="block-915acd86-69da-4dac-be87-ad66316e8188">We’re in search of an experienced professional services leader who will be responsible for coaching, mentoring and growing our new team in the Philippines, while also ensuring the global services they provide are performed to the highest standard. You'll have an opportunity to continue building out an amazing team, contribute to the development of new global processes and procedures, partner with like minded business leaders from the GTM organisation, and work with some of the world's best known brands to ensure they have an amazing experience with your Professional Services Team.</div> <div class="ql-block" data-block-id="block-915acd86-69da-4dac-be87-ad66316e8188"> </div> <div class="ql-block" data-block-id="block-8e05fb28-edcc-47b9-b884-904a795c8c51">Ultimately we’re looking for a player-coach who can move fast, knows how to hustle, and is not afraid to get their hands dirty by jumping on customer calls, help out their team members with a complex project, or manage a small book of business themselves. You'll help build out the team by continuing to hire amazing people who share our core values, motivate and coach them to ensure successful outcomes for our customers, and ensure your team is hitting their project delivery, utilisation, customer satisfaction and churn and contraction targets.</div> <p> </p> <div class="ql-block" data-block-id="block-74e16385-6670-48d6-8a4e-ab0ef1b90f10"><strong>The Role:</strong></div> <ul> <li>Coach, mentor and grow our new team in the Philippines.</li> <li>Manage the day to day operations of the Philippines Professional Services team, with a focus on project delivery, utilisation, customer satisfaction, churn and contraction.</li> <li>Partner with various leadership teams to build out new offerings, and revise existing offerings.</li> <li>Build relationships with our customers, and internal stakeholders, to ensure your team are constantly delivering value.</li> <li>Contribute to the definition, development and improvement of both regional and global operational processes.</li> <li>Construct a fun, high-energy environment where your team love coming to work and feel as if they’re being developed towards their fullest potential.</li> <li>Prioritise the customer experience, lead by example, and monitor adherence to professional services policies and procedures across your reports.</li> <li>Carry a small book of business, managing a handful of customers yourself.</li> </ul> <p> </p> <div class="ql-block&quot ... (truncated, view full listing at source)