Impact Engagement Manager

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The Sustainability and Impact Team at Planet is seeking a new Impact Engagement Manager. This role will have frontline responsibilities to work with Planet’s Impact, Commercial, and other teams, as well as external partners in areas like food security, disaster response, conservation, climate, and humanitarian action, to help us fulfill our mission to Use Space to Help Life on Earth. The Impact Engagement Manager will ensure exceptional outcomes in every part of the lifecycle of an engagement, from conception and enablement to impact measurement. Your mission will be to become a trusted collaborator, with a strong understanding of our product suite and its application in impact-oriented use cases. You will need to establish and maintain trust with important partners and coordinate closely with many internal groups, including our Commercial, Product, Customer Success, and Marketing teams. Ideal candidates will be excited to partner with leading universities, NGOs and nonprofits, intergovernmental bodies, and companies across cultures and countries on implementing and scaling innovative technologies. This is a full-time, remote position based in Nairobi, Kenya. It requires some travel within the region, as well as to Europe and North America. Impact You’ll Own: Coordinate Impact programs and special projects while making sure they are delivered with excellence, particularly those involving Planet’s digital public goods, sponsored programs, and expanding Planet’s impact throughout Africa. Demonstrate the potential of Planet products to have significant beneficial impact for potential customers, partners, and stakeholders. Onboard and orient new Impact partners and customers; support product provisioning with Global Customer Success and Technical Support teams. Build and maintain long-lasting, trusted relationships with Impact partners and customers, acting as a key point of contact. Communicate clearly and consistently with Impact partners and customers throughout the relationship and project lifecycle, elevating and resolving important issues when needed. Assist Impact partners and customers to expand their usage and adoption of our products, particularly in the areas of food security and resilient agriculture, digital inclusion, population change and migration, land tenure and management, and nature restoration and conservation. Work directly with internal stakeholder groups to make sure that Planet Impact projects are appropriately scoped and feasible, properly contracted, and set up for success, as well as unblock issues if and as they arise. What You Bring: 4+ years of experience in customer support and engagement or a related field. Bachelors’ degree or equivalent. Good working knowledge of satellite remote sensi ... (truncated, view full listing at source)