Senior Customer Success Manager

Senior Customer Success Manager About Eye Security Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally. We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players. At Eye, you’ll work on international projects, solving real-world challenges and helping to build a safer digital future for our clients. About this role As a Senior Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a senior role for someone who thrives on autonomy, loves building strong client partnerships, knows how to drive long-term value, but also welcomes team spirit and works in collaboration on various cross functional initiatives to achieve maximum value for our customers. You understand complex customer organizations and interact with executive-level stakeholders effectively. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions. You will also serve as a subject matter expert for Customer Success frameworks, lifecycle management, and value realization. You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. You will provide informed input into product, process, and commercial discussions and take initiative in various projects to improve our processes, maintain scalability and develop our Customer Success team and approach to the next level. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you. What You’ll Do • Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention. • Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value. • Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback. • Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences. • Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes. What You Bring • You have extensive experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth. • You comfortably communicate and present in both Dutch and English. • You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce. • You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value. • You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus. • You understand complex customer organizations and interact with executive-level stakeholders effectively. What We Offer • A meaningful mission: protect organizations across Europe from real-world cyber threats. • A remote-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections. • Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds. ... (truncated, view full listing at source)