Manager, IT Service Desk, East Coast

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. ABOUT THE TEAM We are seeking an experienced and dynamic IT operations leader located at Arsenal-1 (Columbus,OH) to oversee east coast region of the United States. The successful candidate will be responsible for ensuring the smooth and efficient performance of all IT-related functions, including network management, data security, hardware and software support and user assistance. ABOUT THE JOB WHAT YOU’LL DO The responsibilities outlined below encapsulate the main duties of the role, highlighting leadership, technical expertise, strategic alignment, and operational management aspects of the position. Manage and supervise the IT operations team (East Coast), providing leadership, guidance, and training. Oversee the maintenance and enhancement of IT systems, ensuring reliability, performance, and security. Champion IT policies and procedures to ensure compliance with industry standards and regulatory requirements. Coordinate with the larger Enterprise IT Operations team to align regional IT strategies with the organization's overall objectives. Collaborate with key stakeholders across the organization to analyze business requirements and develop solutions for IT needs. Provide technical expertise and support in resolving escalated IT issues. Monitor IT operations performance for the region and generate regular reports for senior leadership. Participates in after hours on-call support for computer, network and systems issues. REQUIRED QUALIFICATIONS Bachelor's degree in Computer Science, Information Technology, or related field; MBA or Master's degree preferred. 10+ years of experience in IT with a minimum of 5 years in enterprise management roles. Strong leadership and team management abilities. Strong technical knowledge of network and systems infrastructure and cloud services. Proven track record of managing IT projects and leading technical teams. Excellent problem-solving and analytical skills. Outstanding communication and interpersonal abilities, with a focus on customer service. Ability to travel as needed. Eligible to obtain and maintain an active U.S. Secret security clearance. PREFERRED QUALIFICATIONS Relevant certifications (ex. PMP, CompTIA, ITIL, CISSP, Microsoft, Cisco). Experience with Zoom and VTC related hardware and software. Understanding of ITIL framework and its application. Experience in a Zero trust/beyond corporate environment. Experience in leading technical teams in hardware manufacturing businesses. US Salary Range $99,000 $131,000 USD The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: Healthcare Benefits US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you. UK AUS Roles: We cover full cost of medical insurance premiums for you and your dependents. IE Roles: We offer an an ... (truncated, view full listing at source)