Mid-Market Account Executive

👋 Hello from the Recruiting Team at Customer.io ! We're expanding our sales team and seeking motivated and successful Account Executives at the Mid-Market level to join us! We are looking to expand our team in the United States. This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility. As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand. Responsibilities : Pipeline Development and Management : Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition. Full-Cycle Sales Execution : Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts. Customer Needs Analysis and Solution Alignment : Conduct discovery calls to understand customer business challenges and goals. Position Customer.io 's solutions to meet these needs effectively. Collaboration and Cross-Functional Feedback : Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale. Performance Tracking and Reporting : Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making. Qualifications : Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts Location: We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role. B2B SaaS or MarTech Experience : Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech Sales Methodology : Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close. Communication Skills : Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects. Problem Solving : Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition Deal Focus : Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals Support : Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities Responsibilities : Engage in high-volume prospecting, cold and warm outreach Manage the full sales cycle for deals typically under $50,000 ACV Drive growth within mid-sized clients, nurturing relationships and uncovering business needs About Customer.io Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Compensation Benefits We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family . We also offer 16 weeks paid parental leave, unlimited PTO , stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both o ... (truncated, view full listing at source)