ECM Program and Field Supervisor

Akido builds AI-powered doctors . Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B . More info at Akidolabs.com . The Opportunity The ECM Program and Field Supervisor is a frontline program leadership role reporting to the Regional Director of Clinical Operations, responsible for supervising a small team of Community Health Workers while leading the onboarding and development of new staff. This role blends field supervision, patient engagement oversight, and structured CHW training to ensure new hires ramp successfully and ECM workflows are executed with consistency and quality. The position maintains a small patient panel to stay connected to real-time field operations while driving workforce development across Street Medicine and ECM programs. It's a rare opportunity to shape both the people and the practice — building the next generation of field-credible CHWs while directly impacting patient outcomes for some of LA's most vulnerable populations. What You'll Do Supervise 3–5 Community Health Workers, providing day-to-day operational guidance, coaching, and support Conduct regular case reviews to ensure patient engagement plans are appropriate, ECM requirements are met, and interdisciplinary coordination is effective Monitor CHW productivity, encounter cadence, and documentation quality to ensure alignment with program expectations Lead the 0–90 day onboarding ramp for newly hired CHWs, delivering a structured 8–10 week curriculum covering field engagement, ECM workflows, documentation standards, and program expectations Conduct documentation labs and chart review sessions to strengthen encounter quality and compliance with health plan requirements Provide structured field immersion days where new CHWs observe and practice outreach strategy, patient engagement, and partner site coordination Maintain a small patient panel of approximately five patients to remain connected to real-time field operations and model effective outreach techniques Train CHWs on ECM program structure, Medi-Cal expectations, trauma-informed engagement, MAT navigation, domestic violence protocols, and systems navigation for individuals experiencing homelessness Track onboarding ramp metrics including panel growth, encounter activity, and documentation quality; provide structured updates to leadership on staff progression and operational challenges Identify recurring workflow issues and contribute to refinement of training materials, operational playbooks, and program protocols Who You Are 3–5 years of experience in street medicine, enhanced care management, homelessness outreach, or a comparable high-acuity community health setting (preferred) Strong working knowledge of Medi-Cal managed care requirements, interdisciplinary team structures, and health plan documentation expectations (preferred) Field credible with direct operational experience in outreach environments A skilled educator who can translate complex workflows into clear and practical instruction Knowledgeable of ECM documentation standards and interdisciplinary coordination Organized and metrics-oriented with the ability to maintain structured cadence in a fast-growing environment Committed to protecting team wellbeing and preventing burnout through thoughtful operational design Benefits Stock options package Health benefits including medical, dental, ... (truncated, view full listing at source)