Manager, Product Operations

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is seeking a Manager of Product Operations to design and run the operating system for our RD organization. This hands-on role is a strategic partner to the CPO and CTO. In this AI‑forward role you will modernize how we build products, driving the RD operating rhythm, executive communications, and driving alignment across the Engineering, Product, and Design leadership. In this AI‑forward role, you will ensure efficiency across the Product Lifecycle (PDLC), manage and coach RD teams on key product tools, and provide essential data and enablement support to the Product Management, Design, Engineering, and Customer Experience teams, ensuring predictable execution, internal clarity and high-quality outcomes. Who will love this job A multiplier – You thrive on making the CPO and CTO more effective. You are a "force multiplier" who can translate high-level vision into operational reality, ensuring the leadership team's intent is felt throughout the entire RD organization. A strategic architect – You enjoy designing the "operating system" of a large organization. You don’t just follow a process; you build and support the rhythms—from All-Hands to Quarterly Business Reviews—that drive clarity, accountability, and high-velocity decision-making. An AI‑forward operator – You see AI as a core ingredient in how modern product organizations run. You use AI to accelerate planning, documentation, execution tracking, and reporting — and you help others do the same. A diplomat – You are an expert at navigating complex organizational dynamics, drive alignment across Engineering, Product, and Design, acting as a trusted proxy for leadership and a neutral bridge between functions. A master of narrative – You are a world-class communicator who can synthesize complex technical and product data into compelling stories. Whether it's a Board deck, a company-wide memo, or an All-Hands presentation, you ensure the RD strategy is understood and inspiring. A change evangelist – You inspire people to adopt new tools and processes. You design training, feedback loops, and incentives that turn new ways of working into durable habits. What you’ll do Strategic Leadership Executive Operations RD Operating Rhythm: Design and lead the "Heartbeat" of the organization, including All-Hands, Monthly Business Reviews (MBRs), and Leadership Offsites. Ensure these forums move from "status reporting" to "strategic decision-making." Executive Proxy: Act as a confidential sounding board and proxy for the CPO/CTO, attending meetings on their behalf and ensuring their strategic intent is understood and executed. Decision Framing : Prepare clear options, tradeoffs, and recommendations for Product and RD leadership decisions. Execution Accountability : Drive follow-through on executive decisions by translating them into clear actions, owners, and success metrics. Strategic Planning: Lead the annual and quarterly planning cycles (Headcount, Budget, OKRs) in partnership with Finance and HR to ensure RD resources are mapped to the highest-priority bets. Special Projects: Lead high-impact, cross-functional initiatives that fall outside the standard product roadmap (e.g., organizational design, MA integration, or culture-building programs). Process System Management Modernize and standardize the Product Development Lifecycle (PDLC) across RD, embedding AI into key workflows (e.g., AI‑assisted discovery, requirements writing, risk surfacing, and status summaries) to inc ... (truncated, view full listing at source)