Junior Forward Deployed Engineer

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! The Role in a Nutshell Are you a CS graduate who loves coding but doesn't want to be stuck solving Jira tickets all day? At Talkdesk, a Forward Deployed Engineer is the bridge between our cutting-edge AI technology and the world's biggest clients. You aren't just a developer; you are a technical problem solver. What will you do? Prompt Engineering as Code: Your main "programming language" will often be natural language. You’ll spend most of your time crafting prompts and logic to make our AI agents smarter and more effective. Build Prototype: Use Agentic AI to build functional solutions and that wow our current and future customers. Influence the Product: You are the voice from the field. You'll feed client insights directly back to Engineering and Product teams. This role is the perfect launchpad for a future career in Product Management or Technical Leadership. Real Impact: The solutions you hack together today could close a major deal next week. Who are we looking for? We are looking for Master's students or recent graduates from DEI/FCTUC with a "Builder" mindset. Essentials: BS or MS in Computer Science (or similar). Coding Skills: Comfortable with JavaScript/TypeScript or Python . AI Curiosity: You don't need to be an expert, but you must be genuinely interested in LLMs, RAG, and how AI is reshaping software. Communication: Can you explain technical concepts to non-technical people? Fluent English. Why Talkdesk Coimbra? Cutting-Edge Tech: Work with GenAI and Automation at a global scale. Mentorship: Learn from senior engineers and solution architects in a collaborative environment. Growth: Fast-track your understanding of the software business. Culture: A young team in the heart of Coimbra. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. ... (truncated, view full listing at source)