Sr. Manager, Customer Success

Skip to Content Sign In Sr. Manager, Customer Success Req #23597 Canada Apply Share Job Description Posted Tuesday, March 17, 2026 at 9:00 PM | Expires Monday, May 18, 2026 at 8:59 PM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. Effective November 1, 2025 this position is not open to residents of Quebec; applicants must reside in a province or territory of Canada other than Quebec to be considered. Any roles available in Quebec will be posted separately. About the opportunity As a Leader of the Dayforce Public Sector Customer Success Management team, this individual will lead a group of highly skilled people managers and/or highly experienced customer success managers by providing oversight, mentoring, coaching, and operational leadership to deliver against customer success business mandate. The Leader leads a team that supports Dayforce and demonstrates an exceptional customer success domain expertise to enable their teams to collaborate with Services, Sales, Support, Managed Operations and other key stakeholders ensuring connected customer experience, customer success and satisfaction. The Leader is responsible for strategic and tactical management of the CS group, they ensure success of delivery of functional objectives, they approve work on complex initiatives, analyzing data and relationship is necessary. They participate in corporate development of methods and evaluation criteria for projects and people and make decisions that affect the financial performance of the company. They are responsible for managing team or group budgets. They will delegate, manage, be responsible for staffing decisions, budgeting and change management. What you’ll get to do People Directs and controls all activities of the group through delegation to management or high-level professional roles. Control planning, staffing, budgeting, managing expense priorities and recommending and implementing changes Lead a customer success team, virtually in multiple time zones across North America to meet or exceed team performance metrics and annual business goals Provide coaching and mentoring to success leaders and senior CSMs, and promotes inclusive workplace practices to achieve high employee engagement levels Build and maintains the strategic partnership with cross-functional stakeholders as well as customers, often including senior and executive contacts within the customer organization, influence transformation and change at scale, work through relationship and information complexity to provide insights and solutions on future improvements Partner with Services, TAMs, Support, Managed Ops executives to evaluate broader regional/geo/industry challenges and act as strategic partner to help us achieve companywide goals People Management, Coaching, Mentoring & Developing a team of CSMs  Act as point of escalation for the leaders, provides coaching for issue resolution, removes obstacles and provides advanced conflict resolution coaching and management where necessary  Build relationship and nurture team play  Lead with transparency, integrity and curiosity Growth Advance team impact by guiding prioritization and strategy for accelerating business growth and transformation Shape direction and priorities to ensure focus is on CS engagements that elevate our Dayforce product and its adoption at a global scale  Evolve and improve CS engagement catalogue to meet changing business needs Work with other customer success leaders to support their efforts t ... (truncated, view full listing at source)