Growth Operations Lead

Growth Operations Lead GROWTH OPERATIONS LEAD We're looking for someone who keeps the engine running — and makes it run faster. You'll own the operational backbone of Firecrawl's growth motion: billing lifecycle, revenue dashboards, procurement, collections, and the compliance workflows that let us close enterprise deals without tripping over ourselves. If you're the person who finds the thing that's broken before anyone notices, builds a dashboard no one asked for but everyone needs, and quietly saves the company $50K by catching a bad contract — this is your role. Salary Range: $90,000–$160,000/year (Range shown is global. Compensation is adjusted based on your country's cost of living — major U.S. cities will be at the higher end of the range. You can explore how we calculate this here: https://www.firecrawl.dev/careers/compensation.) Equity Range: Up to 0.05% Location: Remote (Americas, UTC-3 to UTC-10) Job Type: Full-Time or Contract Experience: 3+ years in revenue operations, billing operations, or growth ops at a SaaS or usage-based company Visa: N/A (Remote) ABOUT FIRECRAWL Firecrawl is the easiest way to extract data from the web. Developers use us to reliably convert URLs into LLM-ready markdown or structured data with a single API call. In just a year, we've hit 8 figures in ARR and 90k+ GitHub stars by building the fastest way for developers to get LLM-ready data. We're a small, fast-moving, technical team building essential infrastructure super-intelligence will use to gather data on the web. We ship fast and deep. WHAT YOU'LL DO - Own the billing lifecycle end to end: Invoicing, collections, subscription management, credits, refunds, and disputes. Nothing falls through the cracks. Customers get billed correctly, on time, every time. - Build revenue dashboards the team can trust: Create and maintain dashboards from raw data that give the team real-time visibility into revenue, usage, churn, and expansion. The founders should be able to answer "what are we spending and why?" in under five minutes. - Run procurement and vendor operations: Manage subscriptions, contracts, and renewals. Catch wasteful spend before it compounds. Negotiate terms that make sense for a fast-growing startup, not a Fortune 500. - Own operational compliance: Operate SOC 2, GDPR, and similar compliance workflows at the day-to-day level — questionnaires, audits, documentation, and vendor security reviews. You're not building the program from scratch; you're keeping it running and audit-ready. - Support enterprise deal operations: Handle the operational side of enterprise deals — procurement paperwork, security reviews, custom billing arrangements, and anything else that sits between "verbal yes" and "signed contract." - Use AI to move faster than one person should: Build workflows with AI tools to automate reporting, questionnaires, and repetitive ops work. You treat every manual process as a problem to be solved, not a fact of life. WHAT WE'RE LOOKING FOR Operationally relentless. You clear the queue. Nothing falls through the cracks. You have systems — whether it's a spreadsheet, a Notion board, or something you built yourself — that keep you on top of everything. People trust you because things get done when you say they will. Comfortable owning the billing lifecycle. You've managed invoicing, collections, subscriptions, or procurement before — ideally at a usage-based or SaaS company. You understand how billing complexity scales and how to stay ahead of it. Can build dashboards from raw data. You're not waiting for a data team to build you a report. You can pull data, structure it, and build revenue dashboards that the team actually uses to make decisions. SQL or equivalent is a plus, but what matters is that you can get from raw data to trusted insight. Has operated compliance at the operational level. You've worked with SOC 2, GDPR, or similar frameworks — not as a consultant who designed the program, but as the pe ... (truncated, view full listing at source)