International Logistics Coordinator

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences. Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place. 1. Responsibilities Has an absolute passion for the support and well being of every single patient and site staff in every trial Medable supports Proactively updates and is familiar with Medable’s shipping database by country, including all specific country customs requirements for the various products Medable ships Monitors all new business opportunities to ensure all country requirements can be supported Develops necessary pro forma and commercial invoices and supply all needed documentation as it relates to Import Licenses and Importers of Record Provides subject matter expertise to Medable’s customers as we assist them in the development of international shipping plans Monitors international shipments in real time and interject to resolve exceptions and issues, keeping in real time communication with brokers and couriers Develops a method to keep customers, both internal and external, informed in real time of shipping statuses Supports high visibility clients with the goal of delivering the highest quality, cutting edge service in the industry Establishes clear hand off points with vendors that service Medable’s needs Implements and monitors KPIs that measure and track success of Medable and its partners Develops and maintains strong internal and external customer relationships Effectively uses Medable's software and other systems and solutions required to support customers and projects Measures performance and manage results of service level agreement thresholds while resolving escalations in rapid fashion Assists in the development of a delivery process that has a 98% or greater on time and accurate shipment rate Has in-depth understanding and knowledge of Medable's product Ensures audit readiness and educate customers on the capabilities of the department Proactively identifies and addresses issues or risks Other duties as assigned 2. Experience Experience with Salesforce,Trabex or other similar helpdesk software 2+ years in international distribution operations or a combination of education and experience 1+ years experience working in the clinical trial industry (preferred) Experience with clinical trial management (preferred) 3. Skills Strong interpersonal skills and leadership including communication with C-level executives Excellent communicator both orally and in writing Deep knowledge of logistics practices High technical aptitude Team player, team leader 4. Education, Certifications, Licenses Bachelor’s degree in supply chain or business related field (preferred) International Air Transportation Authority Certification (IATA/FIATA) (preferred) 5. Travel Requirements As Required. At Medable, we believe that our team of Medaballers is our greatest asset. That is why we are committed to your personal and professional well-being. Our rewards are more than just benefits - they demonstrate our commitment to providing an inclusive, healthy and rewarding experience for all our team members. Flexible Work Remote from the start, we believe in a flexible employee experience Compensation Competitive base salaries Annual performance-based bonus Stock options for employees, aligning ... (truncated, view full listing at source)